Job Description

Key Responsibilities:

Provide first and second-line technical support to staff, both on-site and remotely. Troubleshoot and resolve hardware, software, and network issues in a timely manner. Install, configure, and maintain laptops, desktops, mobile devices, and peripherals. Manage user accounts, permissions, and access rights in line with security policies. Support collaboration tools such as Microsoft 365, Teams, and SharePoint. Ensure system security through antivirus management, patching, and backups. Escalate complex issues to senior IT staff or vendors when necessary. Maintain accurate documentation of IT systems, processes, and support requests. Assist with IT projects including system upgrades, migrations, and new technology rollouts. Provide training and guidance to employees on IT best practices and tools.

Qualifications & Skills:

Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience). Proven experience in IT support or a similar technical role. Knowledge of Windows and macOS operating systems, Microsoft 365, and networking fundamentals. Familiarity with helpdesk/ticketing systems (e.g., Jira, ServiceNow, Zendesk). Strong troubleshooting skills and attention to detail. Excellent interpersonal and communication skills. Ability to prioritize and manage multiple tasks effectively. Relevant certifications (CompTIA A+, Microsoft Certified, ITIL) are a plus.
Job Type: Full-time

Pay: AED4,000.00 per month