Job Description

IT Support

Department:

IT

Location:

Dubai

Reports To:

IT Manager

Language Preferred:

English, Malayalam

Job Purpose:

The IT Support will be responsible for providing technical assistance, troubleshooting, and support for hardware, software, and network-related issues. The role ensures smooth day-to-day IT operations and supports employees in resolving IT concerns effectively.

Key Responsibilities:

Provide first-level technical support for hardware, software, and network issues. Install, configure, and maintain operating systems, software, and hardware. Respond to and resolve user requests through phone, email, or in-person. Manage and monitor IT equipment, ensuring systems are up-to-date and secure. Troubleshoot printers, scanners, laptops, desktops, and mobile devices. Support setup and maintenance of user accounts, email, and access permissions. Assist with data backup, recovery, and basic cybersecurity practices. Document technical issues, resolutions, and maintain IT support logs. Coordinate with external vendors and service providers for IT requirements. Provide IT orientation and basic training to employees when required.

Qualifications & Skills:

Bachelor's degree/diploma in Information Technology, Computer Science, or related field. 1-3 years of experience in IT support/helpdesk role. Knowledge of Windows/Linux/Mac operating systems. Familiarity with networking concepts (LAN, WAN, Wi-Fi, routers, switches). Strong problem-solving and communication skills. Ability to prioritize and handle multiple tasks effectively. Customer-focused with a positive and supportive attitude.
Job Type: Full-time