Job Description

Deluxe Holiday Homes is looking for a proactive and detail-oriented IT Support Assistant to join our growing team!
We are opening this opportunity to all interested candidates who are passionate about IT support and eager to contribute to a dynamic work environment.
Responsibilities
Helpdesk & Ticketing (ClickUp)
Log every issue as a ClickUp ticket; triage, prioritize, and resolve within agreed SLAs.
Keep stakeholders updated; provide weekly volume/SLA reports.
Hardware & Device Lifecycle
Install, update, and remove workstations, laptops, printers, mobiles, tablets, and peripherals as required.
Imaging, patching, basic repairs; manage spares, warranties, etc.
Maintain accurate asset inventory and renewal calendars.
Accounts, Access & Passwords
Provision/modify/revoke access for HubSpot, PMS, Google Workspace, Remote Desktops, Airbnb, Booking.com, and other critical tools.
Assist with password updates/resets and MFA troubleshooting; enforce least-privilege.
Routine Maintenance & Backups
Apply OS/app updates; verify endpoint protection health.
Perform weekly backup/restore checks on SIP/VoIP and Remote Desktop servers; escalate anomalies.
Network & Security (first line)
Basic LAN/Wi-Fi/VPN troubleshooting and incident triage; escalate when needed.
Enforce baseline controls (AV, updates, disk encryption) and assist with UAE data-privacy compliance.
Proactive Monitoring & Light Automation
Daily health checks on servers/services; respond to alerts.
Create small scripts/automations (PowerShell/Bash) for repetitive tasks and reports.
Documentation, Onboarding & Training
Keep runbooks/KBs current; maintain change logs.
Deliver IT onboarding for new hires and short "how-to" sessions.
Procurement Coordination
Open/track requests; manage quotes, orders, and renewals.
Requirements:
Basic knowledge of computer hardware, operating systems, and common software applications.
Good understanding of networking concepts and troubleshooting.
Strong problem-solving and communication skills.
Ability to work independently and as part of a team.
Previous experience in IT support (internship or entry-level) is an advantage.
A degree or diploma in Information Technology or related field is preferred.

Skills Required