It Support Agent

Dubai, United Arab Emirates

Job Description

About Company

Reminiscent of a 16th century Italian Palace, Palazzo Versace Dubai is a Neoclassical masterpiece with subtle traces of Arabian architecture. Featuring a striking entrance, high ceilings, landscaped gardens, and a range of well-crafted Italian furnishings, the hotel is truly symbolic of the Versace lifestyle.
Located in Jaddaf Waterfront, less than 15 minutes away from Dubai International Airport and 8 minutes away from Burj Khalifa and Downtown Dubai, Palazzo Versace Dubai is conveniently located along the shores of the historic Dubai Creek. On arrival one is welcomed by the striking \xe2\x80\x98Pietra di Fiume\xe2\x80\x99 design of the iconic Medusa and Greek d\xc3\xa9cor. A walk through the 5-star hotel\xe2\x80\x99s public spaces reveals several exclusive designs and fabrics from Versace, while the lagoon pools and reflection ponds complement the serenity of the lush gardens that surround the hotel \xe2\x80\x93 a true luxury retreat for leisure travellers.
Every single piece of furniture and fabric that adorns the hotel\xe2\x80\x99s 215 hotel rooms and suites, and 169 residences, is designed and tailor-made by Versace exclusively for the Palazzo Versace Hotel in Dubai. Each of the hotel\xe2\x80\x99s 8 restaurants and bars is designed to have an al fresco terrace to reflect the heritage of Palazzos, where the internal court was the informal space to meet, dine and enjoy the weather. The three outdoor pools are decorated with mosaic tiles and surrounded by palm trees and flowers. The beautifully landscaped gardens and unobstructed views of the Dubai Creek and skyline, make this luxury hotel an ideal venue for weddings and social events in Dubai.

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DUTIES/ RESPONSIBILITIES
:
Communicate status, risks and opportunities to IT/ AV Manager.
Ensure that hotel data is secured and in line with stated standards and best practices
Ensure logical access Control is in line with stated standards and best practices
Ensure guest support management logged and recorded for quality assurance.
Consistently promotes the brand in the local site and encourage the use of the brand by IT suppliers
Provide consultancy to better expedite access and the better use of information in the property
Ensure satisfaction on all guests IT queries to defined standards
Ensure that standards are communicated and maintained in the property
Ensure the communication between the department team members are clear and technically understood.
Motivate and inspire team members to perform
Continues to be productive in changing circumstances
Develops positive working relationships at all levels
Effectively delegates
Presents powerful arguments which persuade others
Communicating to colleagues the importance of meeting customer as well as regulatory & statutory needs
Ensuring measurable quality objectives are established and actively participate in the review of these objectives
Ensuring the availability of resources
Ensure customer requirements are determined and met
Actively promote an awareness of customer requirements throughout the organization
Ensure that responsibilities and authorities are defined and communicated within the organization
Ensure that colleagues are aware of the relevance and importance of their activities and how they contribute to the department objectives
Maintain appropriate records of education, training, skills and experience
Operational
Maintain and update the required standards
Promotes access and better utilization of Information technology within the hotel
Ensure the accountability and ownership of all data in the hotel
Where needed provides support to other hotels within the group
Plans and organizes workload of the IT team
Solves problems and makes decisions
Under takes all job tasks competently
QUALIFICATIONS
:
Diploma/ Trainings in IT
EXPERIENCE
:
2 years of similar experience with IT positions;
UAE experience will be an added value;

Skills Required

Compensation & Benefits
  • - Basic salary
  • - Accomodation
  • - Transportaion
  • - Meals
  • - Visa
  • - Medical Insurance

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Job Detail

  • Job Id
    JD1510910
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Dubai, United Arab Emirates
  • Education
    Not mentioned