Job Description

Job Title IT Specialist

Description

We are searching for a creative IT Specialist - Fast Hire to join our incredible team at Tes Global Ltd. / Star International School Mirdif in Dubai.
Growing your career as a Full Time IT Specialist - Fast Hire is an amazing opportunity to develop excellent skills.
If you are strong in decision-making, cooperation and have the right experience for the job, then apply for the position of IT Specialist - Fast Hire at Tes Global Ltd. / Star International School Mirdif today!

We are searching for a capable IT Specialist to join our passionate team at Tes Global Ltd. / Star International School Mirdif in Dubai.
Growing your career as a Full Time IT Specialist is a great opportunity to develop useful skills.
If you are strong in persuasion, project management and have the right initiative for the job, then apply for the position of IT Specialist at Tes Global Ltd. / Star International School Mirdif today!
Job Number 22151617
Job Category Information Technology
Location JW Marriott Marquis Hotel Dubai, Sheikh Zayed Road, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management

JOB SUMMARY

Install, configure, manage, maintain, test, evaluate, and repair computer networks, workstations, support server system(s), supporting hardware/software, user accounts, and computer/telephone rooms. Train/instruct users in proper use and security of all systems. Troubleshoot/repair/resolve technical problems/issues related to computer hardware/software/LAN and WAN/internet. Respond to program error messages. Refer major problems to vendors/technicians. Analyze, recommend, and implement process improvements. Provide end-user support for all applications. Plan and manage disk space for entire network. Maintain accurate inventory of all technological devices.

SCOPE / BUSINESS CONTEXT
A Full Time position based at JW Marriott Marquis Dubai however support to Marriott Harbour is required too
Number of Direct Reports - 0 to 4
Titles of Direct Reports - Asst. IT Manager or IT Manager or Director of IT
CANDIDATE PROFILE

Experience:
Previous experience in IT Services or systems support role in hotels or above properties is desirable
Past hospitality operations/systems experience and or systems support exposure.
Skills and Knowledge:
Tertiary education in management information systems, Hotel and or Business Administration advantageous.
Strong written and verbal communications skills; can effectively communicate knowledge and expertise
Demonstrated skills in support of applications, hardware, operating systems, and telecommunications.
Ability to multi-task effectively while setting priorities and meeting deadlines.
Demonstrated matrix management environment (vendors/clients/peers).
Ability to travel occasionally.
Demonstrated skills in trouble-shooting and resolving problems around PCs, operating systems, servers, peripherals, etc.
Education or Certification:
System-related professional certifications desired like Microsoft, Cisco, Computer networks etc.
Computer or IT Diploma/Degree
SPECIFIC DUTIES

The following are specific responsibilities and contributions critical to the successful performance of the position:
Maintains a positive relation with Property Operations team. Frequently reports status of system operating performance. Leads upcoming technology projects and communicates their potential impact to operations. Collaborates with, and supports associates using systems. Responds to problems and enhancement requests in a timely manner. Keeps associates informed about progress and status of issues.
Keeps Director of IT informed of major accomplishments through monthly and ad hoc communications. Raises concerns, project needs, and solicits escalation support and advice in order to accomplish objectives. Provides feedback during Pilot efforts.
Responds to queries from Marriott Corporate on a timely basis. Contacts Corporate Support following the established communicated procedures frequently issued by Regional iT.
Positively interacts with vendors and consultants to obtain quality services, support and pricing for technology projects and operating concerns.
Communicates with peers on a regular basis. Shares information across the peer group that may enable operational improvements.
Through effective decision making, ensures success with each project or system issue by leading the selection/specification process, project management, arranging and overseeing installation, hands on involvement, as well, directing support and troubleshooting at the property.
BEHAVIORAL SKILLS

Communication:
Communicates effectively using various methods. Chooses the appropriate vehicle and tone most appropriate for the message to be delivered. Conducts and participates in meetings, verbally guiding and informing others. Uses active, empathetic listening as a tool to understand and support each interaction, internal and external to the company. Prepares and delivers internal presentations effectively employing appropriate content that has a business focus.
Team Orientation:
Is readily accessible to the team. Collaborates and consults with the work team (Property/Field/Area/Regional/Corporate) when responding to systems requests in order to arrive at a workable solution in line with MI IR principles and direction. Creates a cooperative working environment for success. Defines individual and shared responsibilities. Maintains or enhances self-esteem in all communication with team members. Addresses conflicts within the group quickly. Recognizes contributions of property and IR technical support and team members.
Interpersonal Relations:
Builds an effective work team. Demonstrates ability to foster positive business relationships in various environments with people of varying personalities and diverse backgrounds in order to resolve issues, using negotiation and mediation, creating a win-win situation. Essential components are empathy, active listening and influencing others. Perceiving the needs of others, developing long-term relationships that enhance understanding, respect and communication, and effectively dealing with conflict are important components of this competency.
Results/Goal Orientation:
Maintains a high activity level. Achieves milestones, to acceptable standards, rendering decisions and taking appropriate action to complete tasks on time. Demonstrates willingness to take personal responsibility for actions and the delivery of results, remaining effective, regardless of uncertainty or ambiguity.
Leadership:
Demonstrates confidence when leading projects. Understands the goals and expectations of the property executives. Is able to communicate own role in achieving the work team/departmental goal. Supports peers. Embraces entrepreneurial spirit in work through recognizing and capitalizing on opportunities. Makes time to share expertise. Sets examples for achievement of high standards.
Impact:
Commits to the success of the business as reflected in the level of performance and achievement, setting high personal goals and demonstrating high achievement motivation.
Change Management:
Gains agreement, acceptance of an idea, plan or activity. Initiates communication and action about purpose and benefits of change. Accepts change openly, taking ownership to ensure success of change. Helps others deal with change. Identifies opportunities for change, with Area Team guidance.
Problem Solving:
Identifies, analyzes, organizes and solves issues creatively, effectively and quickly.
Knowledge:
Understands IR technology standards, platforms and direction. Maintains a working understanding of technology trends, particularly in the hospitality/lodging industry as well is aware of systems development methods and tools that are available.
Installation of Integration:
Leads installation plans and processes.
Operations:
Monitors computer and network operations at the property performing onsite and offsite backup/recovery functions and maintaining disaster recovery plans.
Policy and Procedures:
Has read and understood applicable MI Corporate Policies and IR Standard Operating Procedures (SOPs) and other related material.
Management Project:
Plans and manages technology projects; performs an assessment of needs ensuring compliance and Marriott standards, budget, capital requirements and authorization. Determines priorities, schedules, plans and necessary resources to ensure completion of projects on schedule, on budget and according to planned specification and objectives.
Standards:
Is in compliance with MI system standards. Participates in the annual CAPEX planning process. Produces an annual operating budget for the Systems Department. Arranges system maintenance contracts.
Revenue and Costs:
Grows property revenue by providing technology services. Reduces IT costs through seeking out potential property based opportunities as well investigating in-country leveraging.
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