Job Description

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User Support & Operations Provide end-user support, troubleshoot technical issues, and ensure smooth operation of day-to-day IT activities across all departments.
Active Directory & User Management Administer and manage Active Directory servers, create/modify user accounts, groups, security policies, and manage access controls.
Telephonic PBX System Management Configure, monitor, and maintain the company's PBX telephone system, extensions, call routing, and related hardware.
Microsoft 365 Admin Centre Oversee M365 administration including user creation, licenses, email configurations, distribution groups, and security settings.
Microsoft Intune (Endpoint Manager) Manage device enrollments, compliance policies, application deployment, security profiles, and mobile device management (MDM).
Network Infrastructure (L2 & L3 Switches, Wireless APs) Configure, manage, and maintain Layer 2 and Layer 3 switches, Wi-Fi access points, VLANs, routing, and network performance optimization.
FortiGate Firewalls Configure, monitor, and maintain FortiGate firewalls, VPNs, security rules, traffic policies, and intrusion prevention systems (IPS).
IT Procurement & Asset Management Handle IT procurement, vendor coordination, quotation comparison, purchase requests, and maintain an accurate IT asset inventory.
Domain Purchases & Renewals Manage domain registrations, renewals, DNS settings, and ensure uninterrupted domain and email services.
Cloud VPS Servers Maintain and manage cloud-hosted VPS servers, configurations, performance monitoring, and security hardening.
AD Server Oversee Active Directory server health, replication, policies, and system-level configurations to ensure high availability.
File Servers & Virtual Machines (VMs) Manage file servers, shared folder permissions, virtual machines, resource allocation, and performance monitoring.
Backup & Data Recovery Implement, monitor, and maintain reliable backup solutions; perform data recovery and ensure business continuity.
Microsoft Defender Manage Microsoft Defender policies, threat monitoring, endpoint protection, and ensure compliance with cybersecurity standards.
Technical Documentation Maintain detailed documentation including network diagrams, system configurations, licenses, and IT inventory records.
Cross-Department Coordination Collaborate with internal teams to plan and execute IT projects, upgrades, migrations, and system improvements.
Policy & Compliance Ensure adherence to IT policies, cybersecurity protocols, and industry best practices at all times.

Skills Required