Bachelor's degree in IT, Computer Science, or related field (or equivalent experience).
Have solid experience in a helpdesk or technical support environment.
Strong knowledge of Windows OS, Microsoft 365, and common enterprise applications.
Familiarity with ITSM system
Excellent communication and customer service skills.
Ability to work under pressure and manage multiple tasks.
Strong diagnostic and troubleshooting abilities
Ability to prioritize and resolve issues efficiently
Attention to detail in documenting incidents and resolutions
Has a network support experience
Highly organized and able to work on own initiative to complete the range of tasks required.
ITIL Foundation certification is a plus.
Joining time frame:
Immediate
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