It Service Desk Agent
Dubai, United Arab Emirates
Job Description
Company Description
CNS (Computer Network Systems) is a technology company in the middle-east & has over 30 years of successful achievements and long-term partnerships with distinct customers across the region. We are an IT distributor & our expertise are in Banking & Financial Service Insurance, Technology Enablement, IT Outsourcing, Cyber security, Digital Infrastructure, Hybrid Cloud, Digital Workplace, Customer Experience, Digital Transformation, and Block Chain. We are a Part of the Ghobash Group of Companies, CNS spread across the region with offices in Abu Dhabi, Dubai, Oman, and Kuwait providing a holistic approach that covers all aspects of information communication technology system integration, consultancy, operation, managed services, and IT outsourcing. CNS also has state-of-the-art network operation centers in Abu Dhabi and Dubai that develop in-house software and applications providing end-to-end solutions to our customers and partners.
CNS (Computer Network Systems) is a technology company in the middle-east & has over 30 years of successful achievements and long-term partnerships with distinct customers across the region. We are an IT distributor & our expertise are in Banking & Financial Service Insurance, Technology Enablement, IT Outsourcing, Cyber security, Digital Infrastructure, Hybrid Cloud, Digital Workplace, Customer Experience, Digital Transformation, and Block Chain. We are a Part of the Ghobash Group of Companies, CNS spread across the region with offices in Abu Dhabi, Dubai, Oman, and Kuwait providing a holistic approach that covers all aspects of information communication technology system integration, consultancy, operation, managed services, and IT outsourcing. CNS also has state-of-the-art network operation centers in Abu Dhabi and Dubai that develop in-house software and applications providing end-to-end solutions to our customers and partners.
- Manage Internet, desktops, laptops, laser printers, laser scanners, projectors, and other computer hardware and peripherals.
- Responding to client support requests.
- Having Adequate knowledge about Anti-Virus & Firewalls.
- Knowledge in Microsoft Office Applications.
- Identifying performance problems and malfunctions.
- Relocating or moving existing equipment as required.
- Installing and upgrading operating systems and computer software.
- Installing and maintaining hardware and computer peripherals.
- Traveling to the client\xe2\x80\x99s location or connecting via a remote link.
- Managing routine preventive procedures; maintaining and monitoring IT Rooms & hardware checks.
- Managing and monitoring CCTV and Cameras.
- Log and follow-up issues with Vendors.
- Perform health system checks on areas of responsibility.
- Provide tier 1 support.
- Ensured adherence to the SLA.
- Responsible for monitoring and tracking Corporate IT assets.
- Strong Troubleshooting Skills.
- Network Management understanding.
- Ability to solve complex hardware and software issues.
- Maintain documentation.
- Ability to travel and work after hours when necessary.
- Excellent interpersonal skills.
- Good written and verbal communication skills.
- Vendor negotiation
- Maintain and ensure network operations.
- Monitor vendor SLAs.
Qualifications
Additional Information
Medical Insurance and Fix Annual Airfare Allowance.
- Graduate
Additional Information
Medical Insurance and Fix Annual Airfare Allowance.
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Job Detail
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Job IdJD1485373
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDubai, United Arab Emirates
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EducationNot mentioned