To manage the implementation of technology projects and changes, provide subject matter expertise of various complexity based on an in-depth understanding of the bank\xe2\x80\x99s systems, processes and functional business requirements and help design and develop technical solutions while supporting business with the management and maintenance of business systems.

GROUP
Group Business Services
JOB FAMILY
Technology Services

KEY WORKING RELATIONSHIPS:

1. Heads of Departments
To exchange information and take direction
Weekly
2. Head of Department
To exchange information and take direction
Daily/Weekly
3. Line Manager
To exchange information and take direction
Daily
4. Internal Stakeholders
To exchange information and provide feedback
Daily
5. Peers
To exchange information and take/provide feedback
Daily
6. Direct Reports
To exchange information and take direction
Daily
7. Business Units
To exchange information and take/provide feedback
Daily
8. External Vendors
To provide feedback, negotiate/influence
Monthly
9. External Regulatory Authorities
To exchange information, take guidelines and provide feedback
Monthly.

ACCOUNTABILITIES:

1.IT Project Manager.

Expertise:

\xef\x82\xb7 Proficient in with ATM Switches(Base24 eps) , ISO Messages and data structures, Visa and MasterCard Interfaces.

\xef\x82\xb7 In depth knowledge in cards (Debit, Credit, Pre-paid cards), issuing and acquiring payments, Switching and transaction routing, Merchant Management, ATM , POS terminals and Banking Kiosks.

\xef\x82\xb7 In depth knowledge in ATMs (NCR, Diebold ) and ATM Message protocols( NDC, IFX, ATM Web Interfaces), Cash Deposit machines, Cash recyclers, Video Teller Machines, ATM Flow and state management , ATM Experience Management (NCR Connections, Aptra Activate , Wincor Proflex, Anti Skimming, HSM (Thales, Safenet) and Key management.

\xef\x82\xb7 Leadership skills - Self-motivated, capable of leading multi-lingual and cross-cultural teams independently.

\xef\x82\xb7 Strong project management skills with experience in multi-faceted project throughout the entire project life cycle.

\xef\x82\xb7 Understanding business needs, requirements, and expectations and devising; transforming functional requirement into technical solution

\xef\x82\xb7 Knowledge on smart and non-smart card solutions, Chip Payment (EMV) Technology. EMV developments and trends.

\xef\x82\xb7 Understanding of MasterCard/Visa Payment systems specifications, ISO Message interfaces , file handling and security key management.

\xef\x82\xb7 Knowledge on payment gateway systems and solutions, 3DSecure/SecureCode specifications and interfaces.

\xef\x82\xb7 Understanding on ATM/EFTPOS terminals, secure communications and solutions.

\xef\x82\xb7 Understanding of Reward and Loyalty Applications with Card Payments Systems.

\xef\x82\xb7 Knowledge on Payment Card Industry(PCI) and Payments Applications Security Standards.

\xef\x82\xb7 Knowledge on Card and Chip Personalization Systems and host interfaces, instant personalization solutions
Responsibility:
\xef\x82\xb7 Responsible for SLA management and KPI
\xef\x82\xb7 Responsible for managing high availability and 24/7 support
\xef\x82\xb7 Follow up with vendors and external partners on the issues and resolutions
\xef\x82\xb7 Responsible for coordinating and assisting internal teams for hardening / patching upgrade and schedule maintenance
\xef\x82\xb7 Responsible for troubleshooting critical issues and communicate all customer impacted issues to line manager and concern teams.
\xef\x82\xb7 Responsible for health check & architecture documentation
\xef\x82\xb7 Responsible for maintaining access list, tracking sheet for incidents and change releases.
\xef\x82\xb7 Responsible for maintaining PCIDSS standards.
\xef\x82\xb7 Responsible for preparing root cause analysis report for every customer impacted issue.
\xef\x82\xb7 Responsible to provide support to project team on any project related work.
\xef\x82\xb7 Provide UAT support for the systems assigned.

2.System Management
Manage the support, maintenance and availability of a portfolio of banking applications along with managing key support processes like problem management and incident management
Manage a team of application support analysts responsible for supporting a wide range of banking applications to ensure availability of relevant application systems to support business and operation needs Manage the effective achievement of the team\xe2\x80\x99s objectives through setting individual objectives, managing performance, developing the team and providing formal and informal feedback to maximise overall performance, engagement and motivation.

3.Budget Management
Contribute to the preparation of the business area\xe2\x80\x99s budget and manage and monitor the financial performance against the budget so that areas of unsatisfactory performance are identified, rectified promptly and potential performance improvement opportunities are capitalised upon
Manage planning and budgeting for technology projects and coordinate and contribute for preparation of business initiated technology projects, monitoring the financial performance against the budget for the bank and its subsidiaries
Identify opportunities for the appropriate and cost-effective investment of application solutions including sourcing, purchasing and development.

4.People Management
Manage self and team in line with ADCB\xe2\x80\x99s people management policies, procedures, processes and practices to ensure adherence and to maximise own and employee contribution to business performance.

5.Policies, Process, Systems and Procedures
Recommend and implement improvements to departmental policies, procedures and processes covering all areas of activity so that all relevant procedural requirements are fulfilled while ensuring that ADCB delivers best-in-class services, products and innovation.

6.Continuous Improvement
Identify opportunities to contribute to organisational and departmental change initiatives, programmes and projects taking into account best practice and standards in the business environment
Maintain a current knowledge of emerging technology trends and techniques and proactively recommend innovative technology solutions to business for offering enhanced customer service/products.

7.Customer Service
Demonstrate Our Promise and apply the ADCB Service Standards to deliver the bank\xe2\x80\x99s required levels of service in all internal and external customer interactions

Skills

EXPERIENCE, QUALIFICATIONS & COMPETENCIES:

Minimum Experience
At least 8 years of experience in technology services with a banking industry background, with at least 5 years in a managerial capacity for management of financial applications / technical systems.

Minimum Qualifications
Bachelor\xe2\x80\x99s degree in IT/Computer Science or equivalent.

Professional Qualifications
PMP/ Prince 2 certification or equivalent
ITIL certification or equivalent
Knowledge and Skills
Project management
Team management
Negotiation and mediating
Business liaison
Process optimisation
Enterprise architecture
Emerging technology
Infrastructure/operating platforms
Software testing
Software change management
Software configuration management
Application support and maintenance
Presentation and collaboration tools
Information security
Mobility and internet banking technologies
System monitoring and capacity planning
In-depth banking functionality and operations knowledge

in at least 3-5 of the following; core banking, lending, deposits, customer relationships and accounts, workflows and business processes, customer channels, payments and collection, cash management, cards and loyalty, middleware technology, business intelligence and analytics, trade finance, treasury systems, compliance and risk systems, ERP and HR systems, ATM/Pos acquiring, telephony and voice systems

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