Job Description

We help the world run better

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.Apply now!

As a Technical Project Manager of ECS PM PCoE team, he/she ensures the organizational orchestration of the partners' delivery procedures into the SAP ECS standard operations. He/She works as an interface between SAP's Customer Engagement team and the Technical Project Managers to ensure smooth operations of SAP ECS Partner managed cloud landscape and problem management to enhence the future values of SAP Enterprise Cloud Services.

As a Technical Project Manager you are responsible for the following tasks:

Involve in partner-delivered engagements during onboarding, from the sales-to-delivery handover to the handover to Customer Engagement.

Become a single point of contact for the customer, being in continuous alignment with the partner and responsible for the technical project management during build phase

You will be the escalation contact during build phase.

You will have quality, time and budget control during build phase.

Manage Change Requests and manage various issue during build phase.

Become an owner of a repository for all build related tasks (project/handover templates etc.)

Become a main contact for the creation of the complete SAP Cloud powered by SAP HANA system landscape and you understand the customer's needs.

Your passion is the implementation and migration of different solutions and technologies including the design, configuration and operation of the perfect solution landscape with the newest technologies, products and innovations.

Ensure the alignment with all relevant units (e.g. customer, partner, Global Partner Delivery Director, HEC Partner Operations Management, HEC Partner Center of Expertise, Enterprise Cloud Success Manager, etc.).

Provide onsite presence for SAP as required to ensure effective project delivery.

Support continuous improvements for all related partner delivery processes with feedback from critical customer situations.

What you bring:

Demonstrate IT Project Management Competencies

Fair knowledge on SAP BASIS skills - SWL Tools, Migrations, Upgrade/Updates

Very good understanding of SAP HANA and SAP Cloud technology topics

Experience securing and accrediting cloud hyper-scaler hosted systems and services

Strong experience in upgrade / migration, provider transition or global roll-out projects

Strong track record in managing customers and/or partners

Strong technology/solution background plus strong business acumen

Strong intercultural business and team skills, with proven ability to effectively manage a virtual, multi-cultural/ cross-functional team

Good overview of the SAP RISE, Cloud Offerings

Be able to lead Quality Assurance reviews and Lessons Learned sessions (internally/externally)

Experience as a ramp-up coach or SPoC for customer related escalations

Total years of industry experience: 8 to 9 years

Relevant Experience on customer facing, processes, de-escalations: min 4 to 5 years

Actively manage project escalations

Strong communication and presentation skills and good stakeholder management capabilities

Minimum of 2-3 customers facing experiences on de-esclations

A team player, proactive networking attributes, results and execution focused

Strong intercultural business and team skills, with proven ability to effectively manage a virtual, multi-cultural/ cross-functional team

Fluent in English - Any other language is a plus

Meet your team:

Within the Products & Innovation board area, the mission of the Enterprise Cloud Services (ECS) organization is to Run Customers on Cloud, Simplify Cloud Consumption and Ensure reliability with high Customer Satisfaction. Within this organization the Partner Management organization is ensuring the successful delivery for our HANA Enterprise Cloud partner-delivered engagements and managing the whole lifecycle from partner strategy over partner relationship management to technical project management.

The Partner Management Organization has the following priorities:

Build and operate a world-class, efficient and reliable organization to support our partner-delivered customers' journey toward their next-generation business

Help SAP customers realize the innovation power of SAP HANA and the SAP Cloud on a continuous basis

Accelerate innovations on the SAP HANA platform (SAP Business Suite powered by SAP HANA, industries, and high value apps)

Ensure the provisioning of system landscapes, installation of applications, and performance of upgrades & migrations by partners

Provide project management and technology consulting for all partner-delivered ECS Projects

Act as the main interface to the customer project team to ensure effective communication

Within our team, we practice a trust-based working model. If you need to work flexibly from another location or at another time you can do so given your manager's agreement.

We build breakthroughs together

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.

We win with inclusion

SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the . Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 361225 | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.

Requisition ID: 361225

Posted Date: Nov 3, 2022

Work Area: Information Technology

Career Status: Professional

Employment Type: Regular Full Time

Expected Travel: 0 - 10%

Location:

Dubai, Dubai, AE, 118353

Job alert

The key to SAP's success? Our people.

We grow. We lead. We innovate - together! We believe that the difference between success and failure is a great team. As colleagues, we support, challenge, and inspire one another every day. We're results-driven and ready to go the extra mile for our customers. We all work from different places dealing with different challenges and opportunities. But our goal is mutual. We build breakthroughs, together.

Driven by innovation? It's in our DNA.

At SAP, innovation is more than just developing top-notch software - it's creating technologies that open up new possibilities. As a cloud company we are future-proofing our customers' business and building systems that provide a foundation for growth and innovation. We know this doesn't happen by accident, so we provide a working environment that promotes free thinking, bold ideas, and collaboration. Of course, having the resources and expertise of a major global organization helps too.

Got ambitious goals? Achieve them - at SAP.

Stay relevant, agile, successful. SAP's robust portfolio of learning and development offerings helps you unlock your potential, stay ahead of technology and accelerates your career. At SAP, we want to make sure our employees are happy, healthy, fulfilled, challenged - and working towards their individual career goals.