Job Description

Key Responsibilities

Infrastructure, Network & Systems Leadership

Own and manage

end-to-end IT infrastructure

across 30+ group companies Design, implement, and maintain

secure, scalable, and highly available systems

Lead infrastructure planning, modernization, and capacity upgrades Ensure maximum uptime, performance, and operational continuity

Server, Virtualization & Network Administration

Administer and secure enterprise servers including: Active Directory (AD) Biometric systems Hyper-V virtualization servers Wi-Fi controllers and access systems Manage

VPS, NAS, and AV servers

, ensuring: Data protection and encryption Backup, replication, and disaster recovery Redundancy and fault tolerance Monitor system health, logs, and alerts; proactively resolve issues

CRM, ERP & Business Application Management

Lead administration, optimization, and integrations of:

Zoho CRM

Frappe CRM & ERP

Bitrix24 CRM

Manage and optimize

Zoho One ecosystem

, including: Zoho Forms Zoho Creator Zoho Campaigns Administer and support

HRM systems

, ensuring data security, automation, and compliance Align CRM, ERP, and HR systems with business workflows and reporting needs

Hardware & IT Asset Management

Own complete

IT asset lifecycle management

, including: Laptops and desktops Mobile devices Printers and peripherals Plan, budget, and execute

hardware refresh and upgrade cycles

Maintain asset inventory, warranties, licenses, and compliance records Define standards for end-user devices and peripherals across the group

End-User Computing & Support

Lead

end-user IT support operations

across all group companies Define and enforce SLAs for issue resolution and service delivery Troubleshoot and resolve hardware, software, and access-related issues Improve user productivity through standardization and automation

Cloud, Collaboration & Identity Management

Manage and secure

Google Workspace

organization-wide: User provisioning and access control Email security and compliance Collaboration and data governance Implement identity and access management best practices

Website, Ticketing & Digital Operations

Oversee

company websites

, ensuring: Availability, performance, and security Domain, hosting, SSL, and DNS management Manage and maintain

IT ticketing systems

for issue tracking, reporting, and SLA compliance Coordinate

company social media platform handling

from an IT and access-control perspective Ensure secure access management for digital platforms

Security, Compliance & Governance

Define, implement, and enforce

IT security policies

Perform patch management, system hardening, and vulnerability mitigation Lead incident response, root-cause analysis, and preventive actions Ensure compliance with internal IT governance standards

Automation, Documentation & Vendor Management

Automate operational tasks using scripting and infrastructure tools Maintain detailed system architecture and operational documentation Manage IT vendors, licenses, contracts, and renewals Coordinate with technology partners for upgrades and support

Required Qualifications & Experience

Bachelor's degree in Computer Science, IT, or related field (or equivalent experience)

7-10+ years

of experience in system administration or IT infrastructure leadership Proven experience managing

enterprise-scale, multi-company environments

Strong expertise in

Linux and Windows Server

Hands-on experience with

Hyper-V virtualization

Strong knowledge of networking (TCP/IP, DNS, VPN, firewalls, Wi-Fi) Extensive experience with

Zoho CRM, Zoho One, Frappe, and Bitrix24

Experience managing

HRM systems

and business applications Strong understanding of hardware asset management and end-user computing

Preferred / Nice-to-Have Skills

Cloud platforms (AWS, Azure, GCP) Docker, Kubernetes, CI/CD pipelines Infrastructure as Code (Ansible, Terraform) Monitoring tools (Zabbix, Prometheus, Grafana) IT compliance standards (ISO 27001, SOC 2) Team leadership or IT management experience

Soft Skills & Leadership Traits

Strong ownership and accountability mindset Strategic thinker with hands-on execution ability Excellent communication with business and technical stakeholders Ability to lead under pressure and manage critical incidents Process-driven with a focus on continuous improvement
Job Type: Full-time

Pay: AED3,500.00 - AED5,000.00 per month