Company Description
At Turner & Townsend we\xe2\x80\x99re passionate about making the difference. That means delivering better outcomes for our clients, helping our people to realise their potential, and doing our part to create a prosperous society. Every day we help our clients deliver ambitious and highly technical projects, in 120 offices across 50 countries worldwide. We are looking to recruit an IT Infrastructure Specialist to work within the Infrastructure team to develop, maintain and support the global IT Infrastructure supporting 12000 staff and 100+ locations. This position entails support and development of the company\xe2\x80\x99s global infrastructure. Key components include, servers, the wide area and local networks, Wifi, Windows desktop, unified communications and cloud (M365, Azure AD, OneDrive, Azure Arc, EndPoint Manager and Defender ATP). Focusing on the user experience and security. You will be required to proactively improve, optimise, converge, and develop the infrastructure with future capacity in mind, managing multiple projects and responsibilities. You will be required to provide advice and guidance on maintaining the cloud, server, network and security environments, to plan and instigate hardware and software upgrades as required, and to ensure that planned processes have been completed satisfactorily. SOX control responsibilities may be part of this role, which are to be adhered to where applicable.

Principal Duties, Responsibilities & Accountabilities:

• Monitor, support and maintain the global on-premise and cloud infrastructures.
• Manage the ongoing global migration from on-premise IT infrastructure into a cloud managed environment.
• Develop, manage, and implement infrastructure projects to deliver business wide initiatives.
• Respond to 2nd / 3rd line Help Desk calls and manage such items through to resolution and other regular support activities and provide technical cover and mentoring.
• Perform regular preventative maintenance checks, check logs and servers to ensure they are properly patched and implement corrective actions to resolve any issues.
• Manage the security and integrity of data and IT systems. Educating staff on good working practices.
• Management of external suppliers and support agencies for the ongoing support and maintenance of the global infrastructure environment.
• Take ownership to ensure that all work and changes are performed in such a way as to minimise all disruption to existing business use.
• Be proactive in designing and documenting infrastructure processes, procedures, and standards and to maintain or prepare system and software documentation as directed.
• To ensure that technology is used, managed, and supported in accordance with Turner & Townsend standards, policies, and procedures.
• Establish working guidelines and document processes for the design and management of the networked applications across the business.
• Work with the Global IT team and collaborate on any global initiatives and rollouts.
• Manage the technical aspects of office moves and changes.
• Testing and rolling out updates to software with a particular emphasis on security updates.
• Ensuring that adequate backups of data are kept both on and off site and that backup and restore processes are regularly tested.

Duties will vary and be revised due to the nature of the IT environment (above is a guide and not a comprehensive list of responsibilities).
Qualifications
Essential Skills:

• Enterprise working knowledge and support of the Microsoft 365 environment and Admin centre (Microsoft cloud technologies, M365, AzureAD, Defender ATP, EndPoint Manager, OneDrive, etc).
• Excellent understanding of Microsoft Technologies, Windows Servers (2012, 2016 & 2019) Active Directory and Group Policies.
• Comprehensive Experience with VMWare, vCentre, & ESXi.
• Good understanding of Storage, SAN, NAS & Backup Technologies.
• All round IT infrastructure specialist with at least 3 years hands-on experience.

Additional Desirables:

• Hands-on experience of installing, supporting and managing NetApp Storage solutions.
• Azure cloud landing zones, networking & automation.
• Extensive knowledge of IP, WAN, LAN (HPE servers & Aruba Switches) & Wifi Networking, specifically Aruba.
• Experience of Druva Cloud, Veritas Backup Exec and Veeam Backup technologies .
• Working knowledge of the Microsoft EndPoint Management solutions (Defender, InTune,) etc.
• Implementation and management of Active Directory/Group Policy management within a corporate environment.
• Management of Zabbix & SolarWinds Patch Manager.
• Previous experience of working in an IT project environment, with active involvement within a managed project.
• Implementation and management of web technologies, for example IIS, .NET, SSL-VPN, token authentication, etc.
• Previous experience of IT integration projects covering email environment, file access, domain membership & user migration.
• Good working knowledge of firewall and security technologies.

Core Behavioural Skills:

• Confident individual with good interpersonal skills, able to deal with people at all levels and communicate to users in a clear, non-technical language.
• Analytically minded, able to break down and understand information.
• Must be comfortable with working in a fast-moving, dynamic environment.
• Strongly customer-focused, used to providing support to demanding users.
• Good organisational skills, used to managing and prioritising own workload.
• Ability to report on progress, timescales, outstanding and completed activities.

Additional Information
Our inspired people share our vision and mission. We provide a great place to work, where each person has the opportunity and voice to affect change. We want our people to succeed both in work and life. To support this we promote a healthy, productive and flexible working environment that respects work-life balance. Turner & Townsend is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and actively encourage applications from all sectors of the community. Please find out more about us at www.turnerandtownsend.com/