The IT Infrastructure Specialist plays a pivotal role in architecting, deploying, and maintaining a robust IT environment. With proficiency in VMware, Microsoft technologies, Network, Disaster Recovery planning, and various IT standards, this specialist ensures a resilient, secure, and efficient IT infrastructure while managing projects effectively.

Key Responsibilities:

1. Design, Implementation & Infrastructure Management :

• Install, manage and maintain all system hardware and software: VMware environments, and Microsoft platforms (windows server , Active Directory. MS Exchange Server, Microsoft Azure 365 Cloud \xe2\x80\x93 File Servers, windows clustering, MS -SQL Clustering, Microsoft Intune, Microsoft Azure DevOps)
• Install, manage and maintain VDI Solutions (Citrix /VMware Horizon) , WordPress , Linux server
• Install, manage and maintain Storage , Database and Backup system
• DevOps Infrastructure - building and setting up new development tools and infrastructure
• Maintain subject matter expertise in all applications for systems and maintain knowledge on all new and upcoming technologies
• Work closely with vendors and internal teams to deliver integrated IT solutions
• Ensure alignment with ITIL best practices in service management
• Monitor and manage the health, performance, and capacity of IT systems
• Perform regular maintenance, including updates, patches, and software upgrades
• Web Serves, DNS server , DHCP , Load balancer (NetScaler ) Management
• Engage and collaborate with end-users to understand and gather requirements for desired
• ad hoc IT solutions, and design and implement the solution.
• Evaluate and recommend improvements, modifications or changes to an organization\xe2\x80\x99s IT systems to reduce costs and upgrade the systems
• Provide regular status reports to management

2. Project Management:

• Lead and participate in infrastructure-related projects, ensuring they are completed on time, within scope, and budget.
• Use project management best practices to coordinate cross-functional teams and stakeholders.

3. Standards & Compliance:

• Ensure IT processes and controls comply with ISO27001 (Information Security Management), ISO20000 (IT Service Management), and ISO22301 (Business Continuity Management)
• Regularly review and update processes to align with these standards

4. Disaster Recovery (DR) & Business Continuity:

• Develop, implement, and test DR and business continuity plans in line with ISO22301
• Collaborate with stakeholders to ensure continuity of critical operations
• Configure and manage DR automation software

5. Security:

• Uphold and maintain security standards, particularly as outlined in ISO27001.
• Monitor and respond to potential security incidents swiftly
• Implement a Security Baseline and apply all security measures
• Good knowledge of Security Operations Center (SOC) tools and technologies

6. Documentation & Reporting:

• Maintain up-to-date documentation of IT processes, configurations, system architecture diagrams & standards.
• Produce regular reports on infrastructure health, security, and compliance status.

7. Continuous Learning & Training:

• Stay updated with advancements in IT standards, VMware, Microsoft, DevOps, and ITIL.
• Attend training, workshops, and certification courses as necessary

8. Qualifications:

• Bachelor\'s degree in computer engineering or equivalent, and a related field. Certifications: VMware Certified Professional, Microsoft Certifications (new ) / Network Certifications, ITIL, Implementer for ISO27001, ISO20000, ISO22301.
• Minimum of 5-7 years in IT infrastructure roles with project management experience

9. Skills & Competencies:

• Proficiency in VMware, Cloud infrastructure, DevOps Tools and Microsoft technologies.
• In-depth knowledge of ITIL, ISO27001, ISO20000, and ISO22301 standards.
• Excellent communication and interpersonal skills
• Analytical mindset with a keen eye for deta
• Work Under pressure, Teamwork, Problem Solving, application Logs analysis skills

10. General Information:

• Working Full time
• The candidate must be a resident of the UAE

Ajman Municipality & Planning Department