Job Description

The

IT Help Desk Executive

is responsible for providing technical support and assistance to end-users across the organization. This includes diagnosing hardware and software issues, maintaining network systems, supporting HIMS applications, and ensuring smooth operation of all IT-related services. The role requires a hands-on professional with strong troubleshooting, communication, and customer service skills.

Key Responsibilities:Technical Support & Troubleshooting

Respond promptly to IT support requests via email, phone, or ticketing system. Diagnose and resolve hardware, software, and network issues for desktops, laptops, and printers. Install, configure, and maintain operating systems, antivirus software, and authorized applications. Ensure proper setup and functioning of user accounts, email IDs, and access permissions.

Networking

Monitor and maintain LAN/WAN connectivity and ensure smooth communication across branches. Assist in managing routers, switches, firewalls, and VPN configurations. Coordinate with vendors and internet service providers for network uptime and issue resolution.

Software & System Support

Provide end-user support for enterprise applications such as ERP, CRM, and Microsoft Office suite. Manage installation, updates, and troubleshooting of business-critical software. Maintain system documentation, license tracking, and configuration records.

HIMS (Hospital Information Management System)

Provide first-level technical support to users of the HIMS application. Troubleshoot login issues, report generation errors, and interface problems between HIMS and other systems. Coordinate with the HIMS vendor for escalations, updates, and version upgrades. Ensure data integrity, backup schedules, and security compliance within the system.

IT Asset & Security Management

Maintain an updated inventory of IT assets and software licenses. Ensure endpoint security compliance and system updates are in place. Support CCTV, biometric attendance, and access control systems as required.

Qualifications & Skills:

Bachelor's Degree or Diploma in

Information Technology, Computer Science, or related field

. Minimum

2-4 years of experience

in IT support or helpdesk roles (healthcare experience preferred). Strong knowledge of

networking concepts (LAN, WAN, VPN)

and

Windows OS

. Hands-on experience with

HIMS

, ERP, and ticketing systems. Excellent communication, troubleshooting, and multitasking abilities. Certifications such as

CCNA, MCP, ITIL, or CompTIA A+

are an added advantage.
Job Type: Full-time

Pay: AED4,000.00 - AED6,000.00 per month