Job Description

• Install and configure software and computer systems.
• Troubleshoot and resolve issues with system software or hardware.
• Walk colleagues or clients through steps to help them resolve their technical problems.
• Maintain procedures and reports that provide technical support to the entire organization.
• Analyse records and logs to spot underlying trends and potential issues.
• Support the implementation of new solutions or applications.
• Establish domain/email accounts for new users and assist with password or login problems.
• Test, evaluate, and make decisions about new technology for the business.
• Setting up and installing new hardware and software systems.
• Diagnosing and troubleshooting computer/ Laptop / Smart Devices issues.
• Maintaining hardware and software by conducting regular maintenance and updates.
• Identifying and resolving network, connectivity, and server issues.
• Upgrading firmware, software, and outdated hardware systems.
• Monitoring and maintaining security systems and installing updates.
• Providing technical support to users and resolving technical errors.
• Performing regular tests, upgrades, and backups.
• Preparing technical documents, such as Support token system / error and maintenance reports.
• Creating user documents providing training on new computer systems.

Preferred Experience:
3+ years of experience
Job-Specific Skills:

• Certifications are preferred (CCNE/CCNA/MCSE), but not mandatory.
• Strong analytical and communication skills
• Working knowledge of software like MS Office, Antivirus, Web Browsers etc.
• Working knowledge of Windows Server Operating systems, Active Directory, Domain Controllers.
• Ability to manage time and effectively prioritize numerous projects at one time.
• Working knowledge and expertise with a variety of software, hardware, and applications.
• Team-oriented attitude to help other colleagues and departments with technical problems.

Job Types: Full-time, Permanent Experience:

• Windows server OS: 3 years (Preferred)
• MS Office: 3 years (Preferred)
• Antivirus: 3 years (Preferred)