The IT Support Executive role will be involve in managing and troubleshooting computer hardware and software systems, including installation and configuration of networks, POS systems, and databases. The IT Support Executive will provide technical support to end-users, maintain an inventory of technology devices, and ensure adherence to information security policies. The ideal candidate should have at least 3 years of experience in a similar role, a Bachelor\'s degree in Computer Science or Information Technology or equivalent training and certification, and knowledge of relevant operating systems, software, and network installation and configuration. Strong problem-solving skills, attention to detail, efficient troubleshooting abilities, and effective communication skills are also essential for the role. The position may require on-call response to incidents and oversight of a 24x7x365 environment.

• Troubleshoot System and Hardware
• Managed Information Security
• Install and Configure Network Equipment
• Manage POS and Procurement databases and other Hospitality Systems application
• Support the operational needs for POS requirements such as RVC Configuration, creating Menu Items & packages, Classes, SLU, NLU, and configure reports.
• Setup, Install and troubleshoot POS, Check and KOT printers
• Relevant knowledge for operating Audio and Video equipment
• Follow all company policies and procedures; protect company assets.
• Responsible for providing comprehensive IT support and technical functions.
• Monitors, operates, coordinates, assists and trains others in the operation of computer hardware, software, and peripherals in order to achieve desired result.
• Provide end-user support. Manage user accounts, including set up, removal, and resetting passwords in order to ensure confidentiality and proper use.
• Responsible to adhere with all information security policies and hotel procedures
• Supports technical needs of conferences.
• Maintain inventory of all technology devices
• Supporting the roll-out of new applications and user related trainings.
• Prepare project status reports
• Prioritizing and managing many open cases at one time.
• This position will also require on-call response to incidents as necessary.
• Oversight and management of a 24x7x365 environment which may require some off shift work

Desired Skill & Expertise

• Working knowledge of relevant operating systems, software, network installation and configuration
• 3+ years of experience in a similar role
• Excellent problem-solving and critical thinking skills
• Keen attention to detail
• Can work under pressure
• Good organization, time management and prioritization
• Efficient troubleshooting abilities
• Effective communication skills, including speaking, writing and active listening
• Bachelor of Science in Computer Science or Information Technology or equivalent training and certification
• CCNA, MSCA, and CompTIA A+ is a plus while knowledge of Micros, FMC and SUN System is an asset

The First Group