It / Desktop Support Engineer
Job Description
Key Responsibilities
Provide daily technical support for end users (Windows desktops & laptops).
Troubleshoot common issues such as software errors, printer problems, connectivity issues, and system performance.
Perform basic hardware replacements (RAM, HDD/SSD, peripherals, etc.).
Handle basic network troubleshooting (LAN checks, Wi-Fi issues, cable testing).
Set up new user accounts, email configurations, and user access as required.
Install, update, and maintain software and applications.
Manage and update IT support tickets in a timely and organized manner.
Communicate solutions clearly and calmly while guiding users through simple fixes.
Maintain and update IT inventory; ensure all devices and peripherals are functioning properly.
Requirements
Bachelor's degree in Computer Science, Information Technology, or a related field.
1-3 years of experience in IT support / desktop support or similar role.
Strong knowledge of Windows operating systems, basic networking, and hardware components.
Good problem-solving skills with a customer-focused mindset.
Ability to communicate technical information in a simple and clear manner.
Organized, reliable, and able to manage multiple support requests.
Skills Required
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Job Detail
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Job IdJD2175737
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationUnited Arab Emirates, United Arab Emirates
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EducationNot mentioned