Job Description

SUMMARY OF THE ROLE
As an IT Consultant, you will play a key role in ensuring a seamless technology experience by providing prompt, day-to-day support for all IT-related needs. Leveraging internal support tools, you will help maintain productivity and keep operations running smoothly for every team member across the organization.
The position is based in Dubai and reports directly to the IT Manager.
Responsibilities:

• Provide responsive IT support by troubleshooting systems, managing tickets, and training users on digital tools.
• Maintain LAN/WAN and internet connectivity by coordinating with internal team or external vendors to resolve connectivity issues quickly.
• Stay updated on emerging technologies to recommend efficient, future-ready solutions that enhances operational efficiency.
• Coordinate with IT vendors for the installation and maintenance of systems, devices, and components, ensuring seamless and uninterrupted business operations.
• Manage IT assets, including software licenses and maintenance contracts, ensuring compliance through regular audits and reviews.
• Track and resolve IT issues and requests on time, following company guidelines and service standards, with regular KPI reporting.
• Lead or support digital improvement projects by implementing solutions, following global strategies, and driving user adoption through training and engagement.

WHAT WE ARE LOOKING FOR AND WHAT WE OFFER
Qualification:

• Required, Bachelor's degree in Computer Science or equivalent.
• Required, Minimum 2 years of relevant work experience in IT support or consulting roles.
• Required ITIL Foundation certification.
• Preferred, superuser level proficiency in Microsoft Office tools.
• Industry certifications such as Cisco (CCNA) or Microsoft Power Platform fundamentals (or equivalent) are an added advantage

Competencies:

• Acts on own initiative, makes things happen and accepts responsibility for the results.
• Makes an impact; convinces and persuades others; promotes plans and ideas successfully.
• Uses a methodical and systematic approach; plans ahead, defines clear priorities and allocates resources effectively.
• Quickly understands and analyzes complex issues and problems; comes up with sound and rational judgments.
• Communicates in a clear, precise and structured way; speaks with authority and conviction; presents effectively and is an effective team player.
• Adheres to company rules and procedures; executes plans with commitment and determination; achieves high quality results.

What we offer:

• Competitive compensation and benefits.
• Continuous learning opportunities and training activities through on-the-job training and our in-house learning Jotun Academy.
• Career development opportunities across multiple disciplines and geographies.
• Leaders who focus on engaging and enabling their team, proven by consistently high employee feedback scores.
• A supportive and inclusive company culture where you can be your authentic self.
• A focus on having fun together through team buildings and social activities.

POSITION INFORMATION
Company: Jotun U.A.E. Ltd. (L.L.C.)
Contract Type: Regular
Time Type: Full time
CLOSING DATE (dd.mm.yyyy): 25.06.2025
WHO WE ARE
Jotun's story in the MEIA region (Middle East, India and Africa) began in 1962, and has grown to include 18 legal entities committed to achieving success and growth of the Jotun Group. Throughout our history, we have focused on providing our employees with meaningful and challenging work, rewarding them through continued learning and development, underpinned by our values of Loyalty, Care, Respect and Boldness.
Jotun U.A.E. Ltd. (LLC), established in 1974, is one of the key markets within the MEIA region. Jotun's business in the countries of Bahrain and Kuwait are also part of Jotun U.A.E. Ltd. and function as its branches. With a production facility, 3 warehouses and more than 400 employees, we aim to further strengthen Jotun's position in the region through ambitious market growth plans that focus on innovation, efficiency and profitability.
Visit our to know more about life at Jotun.
Jotun's company culture welcomes and values differences in people. Our more than 10,200 employees on all continents represent 90 nationalities, four generations and diversity of professions, gender, abilities, ethnicities, beliefs, cultures etc. We are committed to represent the societies we operate in, promoting equality, equity and zero-tolerance for discrimination.
If you are applying to a position and require any additional support in the interview process, please let us know how we can accommodate this.
If you think that this role is what you could be doing next, apply now!