Job Description

Key Responsibilities1. Business Requirements Gathering and Analysis

Engage stakeholders across departments to identify and document business needs, processes, and improvement opportunities. Conduct workshops, interviews, and observation sessions to elicit functional and non-functional requirements. Translate requirements into detailed Business Requirement Documents (BRDs), user stories, and functional specifications.

2. Process Mapping and Optimization

Model current (as-is) and future (to-be) business processes using BPMN or UML techniques. Identify inefficiencies, automation opportunities, and integration gaps across systems and departments. Recommend enhancements that align with CRA's IT strategy and digital transformation roadmap.

3. Solution Assessment and Validation

Liaise with technical teams, vendors, and solution architects to ensure proposed solutions meet business requirements. Support solution design walkthroughs and User Acceptance Testing (UAT) planning. Validate delivered functionality and ensure alignment with documented requirements.

4. Cross-Functional Coordination

Act as the bridge between business units, IT teams, developers, and project managers. Support requirement traceability and ensure scope control throughout the project lifecycle. Maintain communication with stakeholders throughout the development, testing, and rollout phases.

5. Documentation and Knowledge Transfer

Produce detailed documentation including use cases, data flows, system specifications, user manuals, and training guides. Contribute to knowledge base content and ensure business documentation is version-controlled and centrally accessible. Support the transition of business knowledge to operational support teams post-implementation.

6. Support for Strategic IT Initiatives

Assist in preparing business cases, feasibility studies, and ROI evaluations for new IT initiatives. Participate in enterprise solution evaluations and RFP/RFI processes where business alignment is critical. Track benefits realization and support periodic post-implementation reviews.

Preferred CertificationsBusiness Analysis Certifications

Certified Business Analysis Professional (CBAP) - IIBA PMI Professional in Business Analysis (PMI-PBA) BCS Business Analysis Practitioner

Agile / Methodology Alignment

Certified Scrum Product Owner (CSPO) Agile Business Analyst Certification (Agile BA or equivalent)

Complementary Certifications

ITIL Foundation Certification (to support alignment with IT services) Lean Six Sigma - Yellow/Green Belt (for process improvement focus)
Job Type: Full-time