Job Description

IT Business Analyst

About the Role

As an IT Business Analyst , you will be responsible for analyzing customer behavior, identifying usability issues, and ensuring our platform offers clarity, efficiency, and satisfaction for every user. You will use Google Analytics, customer feedback to improve both our website and mobile application experiences, while also drafting key documentation such as BRDs and SRS to support product development.

Key Responsibilities

Analyze customer journeys to identify friction points and propose improvements.

Use Google Analytics & behavioral insights to track user flows, drop-offs, and conversion performance.

Conduct usability testing and provide actionable recommendations for clarity and customer satisfaction.

Draft Business Requirement Documents (BRDs) and Software Requirement Specifications (SRS) and others.

Collaborate with product, development, and marketing teams to align design with business goals.

Work in test environment to finds bugs and inconsistencies.

Ensure smooth handoffs to developers and validate post-launch performance.

Qualifications & Skills

Proven experience as a Customer Experience Analyst or IT Business Analyst

Experience with Google Analytics & Clarity for customer experience analysis.

Knowledge of user journey mapping, usability testing, and conversion optimization.

Strong documentation skills (BRDs, SRS).

Excellent communication skills and ability to collaborate with cross-functional teams.

[Preferred] Bachelor's degree in Human-Computer Interaction, IT, or related field.

Job Type: Contract

Contract length: 3 months

Job Types: Contract, Internship, New grad
Contract length: 3 months

Pay: QAR1,200.00 per month

Language:

Arabic (Required) * English (Required)