Job Description

We are seeking a motivated and detail-oriented IT Assistant to support our IT department in maintaining and troubleshooting hardware, software, and network systems. The ideal candidate will provide technical support to staff, assist with system maintenance, and ensure the smooth operation of IT infrastructure.
Key Responsibilities:
Provide technical support and troubleshooting assistance to staff and end-users
Install, configure, and update hardware and software systems
Maintain and monitor computer networks and systems for optimal performance
Assist with setting up user accounts, permissions, and security protocols
Maintain inventory of IT equipment and software licenses
Document issues and resolutions in the support ticket system
Conduct routine maintenance and backups of systems and data
Assist in the implementation of IT projects and upgrades
Ensure cybersecurity best practices are followed
Collaborate with IT team members to improve system efficiency
Qualifications & Experience:
Education:
Associate's degree in Information Technology, Computer Science, or related field (or equivalent experience)
Certifications:
Relevant certifications such as CompTIA A+, Microsoft Certified IT Specialist, etc., are a plus
Skills:
Basic knowledge of operating systems (Windows, macOS, Linux)
Familiarity with networking concepts and protocols
Strong problem-solving and communication skills
Ability to work independently and as part of a team
Customer service-oriented mindset

Skills Required