Job Description

Company Description
The legendary Queen Elizabeth 2 (QE2) is an iconic ocean liner reborn as a floating hotel and lifestyle destination. Celebrating its rich British maritime heritage, the QE2 delivers elevated hospitality, immersive storytelling, features 447 distinctive rooms and exceptional dining experiences to a global audience.

Key Responsibilities:

• Provide first-level technical support to users for hardware, software, and network-related issues.
• Install, configure, and maintain computer systems, printers, and peripheral devices.
• Assist with user account creation, access management, and password resets.
• Support the setup and maintenance of email accounts, shared mailboxes, and system permissions.
• Perform regular system updates, antivirus checks, and data backups.
• Log, track, and resolve IT service requests through the helpdesk system.
• Troubleshoot network connectivity problems and escalate complex issues to higher-level IT staff.
• Assist with the installation and maintenance of POS, Opera, and other business applications.
• Maintain inventory records for IT equipment and ensure proper documentation.
• Provide on-site support for meetings, events, and system rollouts when required.
• Ensure adherence to IT policies, data security standards, and company protocols.
• Coordinate with vendors or external support teams when needed.

Qualifications
Qualifications and Skills:

• Diploma or Bachelor's degree in Information Technology, Computer Science, or a related field.
• 1-3 years of experience in IT support or a similar role.
• Good knowledge of Windows OS, Microsoft 365, and common business applications.
• Basic understanding of networking concepts (LAN/WAN, routers, switches, Wi-Fi).
• Familiarity with ticketing systems and remote support tools.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and customer service skills.
• Ability to prioritize tasks and work under pressure.
• Willingness to work flexible hours or weekends if required.
• Experience in hospitality systems such as Opera PMS, Simphony POS, or similar platforms.
• IT certifications (CompTIA A+, Microsoft Certified, CCNA, etc.) are an added advantage.

Skills Required