Job Description

Job Title Administrator/Help Desk Administrator

Description

IT Administrator/Help Desk Administrator

Role:

Responsible for resolving incidents and problems associated with computerhardware and software, provide technical support, advice, and assistance to EndUsers.

Act asprimary Helpdesk contact for providing support to the end users for all ITrelated issues and provide the resolution by remote access, by phone, by e-mailor in person.

Record,track and monitor IT related user complaints. Ensure that user complaints arehandled promptly and resolved effectively.

Installing configuration and rollout of PCs, notebooks and other workstations.

Installation, troubleshooting and managing of computers, software, printer,switches, routers, firewall and wireless AP.

Responsible for maintaining the company's IT infrastructure, network, serversand security systems.

Responsible for investigating and diagnosing computer hardware and softwarerelated issues, network problems, making recommendations for improving thecompany's IT systems and carrying out routine configuration and installation ofIT solutions.

Update and track records of computer hardware and software license relatedinventory.

Escalate requests to the appropriate party, as needed

Prepare and distribute relevant documentation and follow internal processes andprocedures

Hands on experience in the installation and troubleshooting of IT hardware,Software and End user support.

Good Knowledge of Windows operating systems including Windows 10 upgradeprocess.

Proficient in Office 365, Active Directory & MS Teams.

Requirement.

Degree in Computer Science, Information System, Computer Technology or relatedfield

Minimum of 2- 3 years' experience in related field

Fluent in Arabic both written and verbal communication

Basic ITIL & MS SCCM knowledge is a plus and Certifications like Microsoft& Cisco preferred.

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