It Administrator

UAE, United Arab Emirates

Apply Now

KEY ACCOUNTABILITIES

Description

General

Setting and achieving departmental goals (approved by Director of IT).
Providing optimum support for hotel users and guests
Set the users’ expectations for obtaining support and meeting the set expectations.
Completing internal (within department) and external (across properties) audits to ensure policies compliance
Coordinating with Corporate Office to ensure compliance with DAMAC IT policies and SOPs
Providing weekly updates to management about support and operation achievements and concerns/issues
Supporting the project team in deployment and roll-out of Hotel systems and rental pool setups

Specific

1st & 2nd level support for network & infrastructure across all locations including Cisco, HP/Aruba, Avaya, Cyberoam, Fortigate, Sonicwall, Fortigate, etc… with access switches, core switches, ASAs, WLCs,…Hospitality IT assets handling & operation
Basic administration and maintenance of hotel applications
24x7 onsite hotel IT support for users, guests and owners, and all related systems
Continuous IT department support performance review
Maintain & strengthen the vendors support and vendor management

Safety, Quality & Environment

Ensure compliance to all relevant safety, quality and environmental management policies, procedures and controls across the section in order to guarantee employee safety, legislative compliance and a responsible environmental attitude.

Continuous Improvement

Motivate one’s own team and identify opportunities to take part in change initiatives, programs and projects that reflect international best practice and changes in the competitive environment.

Policies, Processes & Procedures

Recommend improvements to departmental policy and directs the implementation of procedures and controls so that all relevant procedural/legislative requirements are fulfilled while delivering a quality, cost-effective service to customers.

Related Assignments

Beware of fraud agents! do not pay money to get a job

MNCJobsGulf.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.