Job Description

Job Title:

International Client Relations Specialist

Location:

PSI Abu Dhabi, United Arab Emirates

Department:

Chairman's Executive Office

Reports To:

Chairman's Executive Assistant

Employment Type:

Full-Time

Position Summary:

The International Client Relations Specialist will act as the primary liaison between PSI Abu Dhabi and its global clients, ensuring a high standard of service delivery, relationship management, and operational support. This role is vital in maintaining client satisfaction, driving account growth, and strengthening PSI's international presence.

Key Responsibilities:

Serve as the main point of contact for international clients, maintaining strong, long-term relationships. Collaborate cross-functionally with internal teams (operations, tech, sales, and support) to address client needs and challenges. Prepare client reports, presentations, and updates on service performance. Handle escalations and resolve client issues in a timely, diplomatic, and professional manner. Stay informed about industry trends, competitor offerings, and market developments affecting PSI's global clients.

Qualifications:

Bachelor's degree in Business Administration, International Relations, Communications, or a related field. Master's degree preferred. Exceptional interpersonal, communication, and negotiation skills. Strong understanding of multicultural business environments and international client expectations. Proficiency in CRM systems and Microsoft Office Suite. Fluency in English is mandatory; knowledge of Arabic or other languages is a plus.

Key Competencies:

Client-centric mindset Cross-cultural communication Problem-solving and critical thinking Organizational agility Attention to detail Proactive and solution-oriented approach

What We Offer:

Multinational work environment Career development opportunities within a global organization Exposure to international markets and high-profile clients
Job Type: Full-time

Pay: AED4,000.00 - AED6,000.00 per month

Ability to commute/relocate:

Abu Dhabi: Reliably commute or planning to relocate before starting work (Preferred)
Experience:

dealing with VIP clients: 2 years (Preferred)
Location:

* Abu Dhabi (Preferred)