Job Description

Company:

Property Shop Investment

Location:

Abu Dhabi, UAE

Job Type:

Full-Time

Role Overview

The International Client Relation Specialist will serve as the primary point of contact for global clients, ensuring seamless communication, high customer satisfaction, and exceptional service delivery. This role requires someone with strong cultural awareness, excellent communication skills, and the ability to manage client relationships across multiple regions and time zones.

Key Responsibilities

Act as the main liaison for international clients, ensuring prompt and professional communication. Build strong and long-term client relationships by understanding their needs and expectations. Handle high-volume client inquiries via email, phone, WhatsApp, and CRM platforms. Provide end-to-end support from onboarding to ongoing service delivery.

Account Handling & Coordination

Manage client portfolios and ensure services are delivered according to agreed timelines and standards. Coordinate internally between operations, sales, marketing, finance, and other departments to meet client requirements. Track client requests, follow-ups, and updates through CRM systems.

Service Excellence

Ensure all international clients receive exceptional support and timely resolutions. Monitor service quality and maintain high customer satisfaction scores. Address client issues or complaints professionally and escalate when needed.

Communication & Reporting

Prepare weekly and monthly performance, account status, and activity reports. Maintain accurate records of interactions, contracts, and transactions. Provide insights and feedback on client trends, service gaps, and improvement opportunities.

RequirementsEducation & Experience

Bachelor's degree in Business, Hospitality, Tourism, International Relations, or related field. 2-5 years of experience in client relations, customer service, account management, or hospitality. Experience managing international clients is highly preferred.

Skills & Competencies

Excellent verbal and written communication skills in English; additional languages are a plus. Strong interpersonal and negotiation skills. Ability to handle multicultural clients with professionalism and cultural sensitivity. Proficient in CRM software and MS Office. Highly organized, detail-oriented, and able to manage multiple accounts simultaneously. Problem-solving attitude with the ability to work under pressure and meet deadlines.

Preferred Attributes

Experience in real estate, property management, travel/tourism, or hospitality. Flexible with working hours to accommodate different time zones. Customer-centric mindset with a strong sense of ownership and responsibility.

Why Join PSI?

Opportunity to work with a diverse international client base Collaborative and multicultural team Growth-oriented environment with training and development Competitive salary and performance incentives
Job Type: Full-time

Ability to commute/relocate:

Abu Dhabi: Reliably commute or planning to relocate before starting work (Required)
Experience:

Customer Service: 2 years (Required)
Language:

* French, Dutch or any European language (Required)