and Qualifications

II. POSITION SUMMARY

• Customer service

• Review customer Enquiry

• Monitor & obtain new Tenders, customer RFQ and offer submission

• Support Account Receivable In Europe

• Handle existing account from Enquiry till the execution of order and payment received in Account

III, NATURE AND SCOPE

This section should only highlight aspects that are unique to the position or the environment in which the position will be operating.

IV. DIMENSIONS:

• Preparing detailed quotations, quoting for tenders and follow ups of quotations.

• Processing order in SAP

• Support WB creation and master data update.

• Customer requirements of Vendor Registrations & updates

• Preparation of Tender documents & follow-ups

• Follow-up for outcome of offer submitted, in case not success- analyze the reason of failure.

• Handling Customer complain

• Stewardship and growth of assigned accounts.

• Maintain contact with all customers to ensure high levels of customer satisfaction

• Process the order once the pricing terms and condition & delivery commitment has been satisfactorily settled, approved and agreed by both parties.

• Dispute management \xe2\x80\x93 Invoice correction (Credit/Debit), submission of the correct invoice.

V. PRINCIPAL ACCOUNTABILITIES

This position is accountable for the following end results:

1) Preparing Quotations and follow up on orders.

2) Order processing in SAP

3) Handle customer calls

4) Prepare competitive offers on time as per customer requirements & follow-up for outcome, in case not success- analyze the reason of failure.

5) Preparation of Tender documents & follow-ups

6) Customer requirements of Vendor Registrations & updates

7) Acknowledge the receipt of RFQ, Tender to the customers

8) Daily report to line manager

9) Attend all meetings, presentations, trainings as requested by the line manager.

10) Good communications with customers

11) Understand Customer complaints and raising the CCR in SAP and coordinate with Quality team.

12) Ensure smooth work process and transactions with BDM\xe2\x80\x99s, Supply Chain (OPS), Finance (Accounts) and fulfill (Logistics) to deliver the best service to our customers and ensure correct supply and invoicing, fast and adequate response to requests and complaints.

13) Annual General Price increase program for Key accounts/Regions.

14) Support Credit control, follow up on payment.

15) Wallet share development, added value enhancement action plans in order to increase the volume, revenue, ASP and profitability results

16) Keep a control on the assets provided to the existing customers and coordinate the BDM/ OPS team for new signings

17) Periodically check the assets statement and retrieve the idle assets

18) Closely follow up with the logistics team for the delivery to avoid any failure at the time of delivery and keep well informed the customer

19) Closely monitoring the telemetry and arranging the cryo ease delivery accordingly

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