Job Description

Company Description
Fairmont The Palm is a luxury, world-class resort located on the iconic Palm Jumeirah Island in Dubai. The hotel features 391 guest rooms and suites with dedicated Fairmont Gold rooms and lounge. A total of 11 food and beverage outlets on property offer international dining options including Michelin Guide recommended 2022 and 2023 Little Miss India, Frevo - Brazilian Churrasco experience, Seagrill Bistro, Ba Restaurant and Lounge, Blowfish, Flow Kitchen, The Cigar Room, Vuvuzela and others. Fairmont The Palm also features an expansive pool and beach area with a health club, Serenity Spa Dubai - The Art Of Well Being and the Fairmont Falcons Kids' Club.

• Consistently offers professional, engaging and friendly service
• Ensure prompt and courteous service is extended to both internal and external customers
• Prioritize all telephone calls and in-person visitors, scheduling appointments as required
• Maintain a positive relationship with all guests, vendors and Heartists
• Ensure all marketing promotional literature is current and updated
• Provide all administration duties for the Marketing office (raising purchase orders, handling the departmental expenses, etc.)
• Assist with the maintenance of accounts, contact, activity and business details within appropriate software applications
• Follow departmental policies and procedures
• Follow all safety policies
• Other duties as assigned

Qualifications

• Computer literate in Microsoft Window applications and/or relevant computer applications required
• University/College degree in a related discipline an asset
• Excellent communication skills, both written and verbal required
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to focus attention on guest needs, remaining calm and courteous at all times

Skills Required