Job Description

Company Description
The iconic Queen Elizabeth II (QE2) is a historic gem and the only floating hotel in Dubai. The hotel features 447 distinctive rooms. A one-of-a-kind entertainment destination, rich in history where the past is relived in the luxury of today. Guest experience is a true British heritage and history with a visit to one of the world's most celebrated ocean liners, now permanently docked in the new marina at Dubai's Port Rashid in the UAE.

• Perform IT maintenance activities on a monthly basis.
• Identify IT related risks and issues and escalate them to the Assistant IT Manager.
• Manage day-to-day IT operations and ensure smooth running of all computer systems in the hotel for users and guests.
• Participate in Accor regional eLearning platform.
• Follow set of guidelines related to archiving back-ups, accessing records, and transferring records via different channels.
• Ensure backup of all relevant user-generated data.
• Troubleshoot and carry out repairs and data backup/restoration when necessary.
• Monitor systems and network performance on an ongoing daily basis.
• Install and configure software and hardware as per the Accor standard.
• Understand the applicability of new and improved IT developments and solutions.
• Display ability to identify potential upgrades, enhancements new products and their effects.

Qualifications

• Degree in IT Computer Science or other relevant discipline.
• Strong interpersonal and problem solving abilities.
• Highly responsible & reliable with exceptional attention to detail.
• Ability to focus attention on guest needs, remaining calm and courteous at all times.

Skills Required