Job Description

About the job Inquiries Specialist
Position: Inquiries Specialist
Industry: Real Estate
Role Overview
The Inquiries Specialist will be responsible for handling all incoming customer queries related to properties, ensuring timely responses, accurate information, and exceptional customer service. The role requires strong communication skills, attention to detail, and the ability to coordinate with internal teams.
Key Responsibilities
Handle and respond to customer inquiries via phone, email, WhatsApp, and online platforms.
Provide accurate information on available properties, pricing, availability, and project details.
Follow up with leads promptly and maintain detailed records in CRM systems.
Coordinate with sales agents to schedule property viewings and share customer requirements.
Maintain professional and timely communication with potential buyers and tenants.
Ensure customer satisfaction by resolving queries and providing excellent service.
Track daily inquiries and prepare reports for management review.
Stay updated on property listings, market trends, and company inventory.
Work closely with marketing and sales teams to streamline inquiry handling.

Skills Required