Job Purpose

Ensures availability and scalability of technology platforms in collaboration with internal and external teams to meet the current and future business needs in line with prescribed IT measures and ISAs adopted policies and procedures

Key Result Responsibilities

Provides technical expertise and guidance to IT Teams on technology platforms and delivers technology designs for IT projects assists in planning and implementing systems and platforms through participation in IT projects
Develops robust technology solutions that meet customer requirements and in line with ISAs architectural standards and technical strategy in terms of availability capacity continuity security performance and reliability
Continuously monitors performance of technology platforms and incidents versus adopted procedures to tune deliver solutions leading thereby to best possible performance
Prioritises incidents investigates causes and resolves seeks resolutions thus facilitating the recovery of systems provides work around where possible to reduce impact to business
Provides input to the service continuity planning process and implements resulting plans
Translates logical designs into physical ones develops system designs specifications and documentation of technology including configuration standards administration processes and operations manuals
Specifies user system interfaces including validation and error correction procedures processing rules access as well as security and audit controls

Key Result Responsibilities-Continued

Conducts benchmark studies to identify implement new emerging technologies and improve IT environment manages the lifecycle and replacement of systems and software to minimize risk caused by obsolete technology. Assesses risks and specifies recovery routine and contingency procedures
Undertakes routine installations and removal of hardware software components as well as updating configuration records with those installation
Develops installation procedures standards and schedules for installations.Conducts tests using supplied test procedures and diagnostic tools
Defines the integration build and software modules produces software builds for loading onto the target environment. Configures the hardware environment and integration test specifications conducts tests and provides feedback
Maintains application support processes and ensures that all requests for support are dealt with according to agreed procedures
Uses application management software and standard procedures and tools to investigate issues collect performance statistics generate reports and carry out defined system backups and restore data where necessary
Assists with the specification development and evaluation of services standards.Monitors service desk processes and reports on metrics to measure performance versus agreed service levels
Recommends implements reports corrective actions to maintain improve levels of service
Performs any other additional duties as directed by the line manager

Qualifications (Academic, training, languages)

Bachelor Degree in IT Engineering Computer Science Information Technology
ITIL Certified
CCNP CCIE MCSE RHEL Certification
Fluent in English Language

Work Experience

Capable of conducting cost benefit analysis for IT investments
Cost oriented possesses effective problem solving and decision making skills
Employs technical expertise and interpersonal relations to execute new initiatives and achieve companys objectives
Demonstrates the ability to contribute and successfully deliver against business strategy and set KPIs

Information Systems Associates - Sharjah (ISA-SHJ)