Description

Information Technology Specialist at InterContinental Residences Dubai Business Bay & Crowne Plaza Business Bay (Pre-Opening)

Hotel Brand: InterContinental
Location: United Arab Emirates, Dubai

Hotel: Residences Dubai Business Bay (DXBHC), Dubai Business Bay

Job number: 122995

Do you have a passion for creating unforgettable experiences for others? If so, we invite you to embark on a career journey like no other at InterContinental Hotels Group (IHG\xc2\xae)

InterContinental Residence Business Bay & Crowne Plaza Business Bay are nestled in the heart of Dubai\'s bustling business district, providing a sanctuary of tranquility amidst the city\'s vibrant landmarks. Located just a short distance from the outstanding Dubai Mall and the awe-inspiring Burj Khalifa, both hotels strive to provide the epitome of luxury and lifestyle filled with elegance and sophistication.

With the combination of 456 meticulously designed rooms, each offering unparalleled comfort and style, guests will be immersed in a world of grandeur. If you\'d like to embrace a wider world of experiences and opportunities, we\'d like to welcome you to join the pre-opening team as Information Technology Specialist and let us help you create a career journey like no other.

As a Hotel Information Technology (IT) Specialist, you will be responsible for ensuring the efficient operation of all IT systems within our hotel establishment. Your role involves providing technical support, troubleshooting IT issues, maintaining network infrastructure, and implementing new technologies to enhance our guests\' experiences and streamline internal operations. You will collaborate with various departments to understand their technological needs and implement solutions accordingly. Additionally, you will oversee data security protocols and ensure compliance with industry standards and regulations.

As a professional in your role, your responsibilities and essential job functions will include but are not limited to:

• Provide technical support to hotel staff and guests for all IT-related matters, including hardware, software, and network issues.
• Install, configure, and maintain computer systems, servers, networks, and peripheral devices.
• Monitor network performance and troubleshoot connectivity issues to ensure uninterrupted service.
• Manage and maintain the hotel\'s database systems, ensuring data integrity and security.
• Collaborate with vendors and IT service providers to procure necessary equipment and services.
• Implement and maintain data backup and disaster recovery plans to minimize downtime.
• Develop and update IT policies and procedures to ensure compliance with industry standards and regulations.
• Train hotel staff on proper use of IT systems and software applications.
• Research and recommend new technologies to improve operational efficiency and enhance guest experiences.
• Stay informed about emerging trends and developments in the field of hospitality technology.

Ideally, you should possess some or all the following qualifications and experience:

• Bachelor\'s degree in information technology, Computer Science, or a related field.
• Proven experience working in IT support roles, preferably in the hospitality industry.
• Strong knowledge of computer hardware, software, networking, and telecommunications systems.
• Experience with configuring and troubleshooting network infrastructure, including routers, switches, and access points.
• Proficiency in installing, configuring, and maintaining Windows and/or Linux operating systems.
• Familiarity with database management systems, such as MySQL, SQL Server, or Oracle.
• Excellent problem-solving skills and the ability to work under pressure in a fast-paced environment.
• Strong communication and interpersonal skills, with the ability to effectively interact with hotel staff and guests.
• Attention to detail and a commitment to maintaining the confidentiality and security of sensitive information.
• Possess expertise and assume responsibility for the Audio/Visual system.
• Certifications such as CompTIA A+, Network+, Security+, or Cisco CCNA are a plus.

In return we\'ll give you a competitive financial and benefits package and the chance to work with a great team of people. Most importantly, we\'ll give you Room to be yourself.

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow, and make a difference in a collaborative environment. We are committed to supporting wellbeing in your health, lifestyle, and workplace.

We are an equal opportunities employer.

At IHG, we\'ve made a promise. As one of the world\'s leading hotel groups, we\'re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected - wherever they are in the world. Want to be part of the journey?

As the world\'s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental\xc2\xae\xef\xb8\x8f brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you\'d like to embrace a world of opportunities, we\'d like to welcome you to the world\'s most international luxury hotel brand. Let\'s Go Further Together.

Don\'t quite meet every single requirement, but still believe you\'d be a great fit for the job? We\'ll never know unless you hit the \'Apply\' button. Start your journey with us today.

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