Description

Guest Relations Supervisor at InterContinental Residences Dubai Business Bay & Crowne Plaza Business Bay (Pre-Opening)

Hotel Brand: InterContinental
Location: United Arab Emirates, Dubai

Hotel: Residences Dubai Business Bay (DXBHC), Dubai Business Bay

Job number: 122916

Do you have a passion for creating unforgettable experiences for others? If so, we invite you to embark on a career journey like no other at InterContinental Hotels Group (IHG\xc2\xae)

InterContinental Residences Business Bay & Crowne Plaza Business Bay are nestled in the heart of Dubai\'s bustling business district, providing a sanctuary of tranquility amidst the city\'s vibrant landmarks. Located just a short distance from the outstanding Dubai Mall and the awe-inspiring Burj Khalifa, both hotels strive to provide the epitome of luxury and lifestyle filled with elegance and sophistication.

With the combination of 456 meticulously designed rooms, each offering unparalleled comfort and style, guests will be immersed in a world of grandeur. If you\'d like to embrace a wider world of experiences and opportunities, we\'d like to welcome you to join the pre-opening team as Guest Relations Supervisor and let us help you create a career journey like no other.

As a professional in your role, your responsibilities and essential job functions will include but are not limited to:

• Assist the Guest Relations Manager/Assistant Front Office Manager in managing and supervising the Guest Relations/Front office team.
• Provide guidance and support to the Guest Relations/Front office team members, ensuring excellent customer service.
• Handle guest inquiries, requests, and complaints, resolving them in a professional and timely manner.
• Coordinate and oversee the check-in and check-out processes, ensuring a seamless experience for guests.
• Assist with the scheduling and training of Guest Relations/Front office team members.
• Collaborate with other departments to ensure guest satisfaction and resolve any issues or concerns.
• Maintain a strong presence at the front desk, greeting and assisting guests as needed.
• Assist in the coordination of special guest requests, such as room upgrades or amenities.
• Monitor guest feedback and reviews, taking necessary actions to address any areas of improvement.
• Prepare reports on guest satisfaction, guest preferences, and other relevant metrics.
• Assist with administrative tasks, such as scheduling, inventory management, and record keeping.
• Stay updated on hotel policies, procedures, and local attractions to provide accurate information to guests.
• Handle cash and credit card transactions accurately and in compliance with hotel policies.
• Ensure the cleanliness and organization of the front desk area and guest lounge.

Ideally, you should possess some or all the following qualifications and experience:

• Previous experience in a guest relations or customer service role in a hotel or hospitality industry.
• Proven leadership and supervisory skills, with the ability to motivate and inspire a team.
• Strong knowledge of front office procedures, guest service standards, and hotel policies.
• Excellent communication and interpersonal skills, with a customer-focused mindset.
• Ability to handle guest complaints and difficult situations with professionalism and empathy.
• Proficiency in operating hotel reservation systems, such as Opera or similar software.
• Strong organizational and multitasking abilities, with the ability to prioritize tasks effectively.
• Attention to detail and accuracy in handling guest information and transactions.
• Knowledge of local attractions, restaurants, and transportation options to assist guests.
• Flexibility to work shifts, including evenings, weekends, and holidays.
• Fluency in written and spoken English, additional languages a plus.
• Diploma or degree in Hospitality Management or related field preferred.

In return we\'ll give you a competitive financial and benefits package and the chance to work with a great team of people. Most importantly, we\'ll give you Room to be yourself.

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming diverse backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow, and make a difference in a collaborative environment. We are committed to supporting wellbeing in your health, lifestyle, and workplace.

We are an equal opportunities employer.

At IHG, we\'ve made a promise. As one of the world\'s leading hotel groups, we\'re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected - wherever they are in the world. Want to be part of the journey?

As the world\'s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental\xc2\xae\xef\xb8\x8f brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you\'d like to embrace a world of opportunities, we\'d like to welcome you to the world\'s most international luxury hotel brand. Let\'s Go Further Together.

Don\'t quite meet every single requirement, but still believe you\'d be a great fit for the job? We\'ll never know unless you hit the \'Apply\' button. Start your journey with us today.

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