Job Description

Role Overview

The Technology Manager - Client Solutions is responsible for

designing, delivering, managing, and supporting technology solutions for external clients

.
This role acts as the

primary technical owner across multiple client accounts

, ensuring solution quality, SLA compliance, security, scalability, and customer satisfaction.

The Technology Manager works closely with

sales, pre-sales, project teams, and clients

to translate business requirements into reliable, scalable technology implementations.

Key Responsibilities1. Client Solution Architecture & Delivery

Design end-to-end technology solutions based on client business needs Define system architecture, integrations, cloud infrastructure, and security models Oversee implementation of CRM, ERP, HRMS, messaging platforms, cloud, and custom applications Ensure solutions meet performance, scalability, and compliance requirements

2. Client Account & Stakeholder Management

Act as the

primary technical point of contact

for clients Participate in client meetings, requirement discussions, and solution presentations Manage client expectations, scope, and change requests Ensure high client satisfaction and long-term relationship growth

3. Project & Delivery Management

Plan, execute, and monitor client projects from kickoff to go-live Manage timelines, budgets, deliverables, and dependencies Coordinate internal teams (developers, engineers, support) Ensure on-time, within-budget delivery across multiple client engagements

4. Operations, Support & SLA Management

Oversee post-implementation support and managed services Ensure SLA adherence (uptime, response time, resolution time) Manage incident, problem, and change management Drive continuous improvement and proactive system optimization

5. Security, Compliance & Risk Management

Implement security best practices for client environments Ensure compliance with data protection and industry standards (GDPR, ISO, SOC, etc.) Conduct security reviews, audits, and vulnerability assessments Manage disaster recovery, backup, and business continuity planning

6. Pre-Sales & Solution Consulting

Support sales and pre-sales teams with technical inputs Prepare solution architecture, scope documents, and effort estimations Participate in RFPs, demos, POCs, and technical presentations Recommend optimal technology stacks and pricing models

7. Team Leadership & Resource Management

Lead and mentor delivery, support, and engineering teams Allocate resources across multiple client projects Conduct performance reviews and skill development Ensure team readiness for new technologies and tools

8. Vendor & Partner Management

Coordinate with cloud providers, software vendors, and API partners Evaluate and onboard new technology partners Manage SLAs, contracts, and escalations with vendors Optimize licensing and infrastructure costs for clients

Key Skills & CompetenciesTechnical Skills

Cloud platforms (AWS / Azure / GCP) Application architecture & system integration Databases & APIs DevOps, CI/CD Cybersecurity fundamentals CRM, ERP, HRMS, Messaging APIs (WhatsApp, SMS, Email) Agile / Scrum / ITIL processes

Client & Management Skills

Strong client communication & presentation Solution consulting & problem solving Project & delivery management Commercial awareness & cost optimization Risk and escalation management

Qualifications

Bachelor's degree in Computer Science / IT / Engineering Certifications (preferred): PMP / PRINCE2 ITIL Cloud certifications (AWS / Azure) Security certifications (optional)

Experience

6-12 years in IT / Technology Services 3-5+ years in

client-facing delivery or solution management

Experience working in

IT services, SaaS, or system integrator environments

KPIs / Performance Metrics

Client satisfaction & retention SLA compliance Project delivery success rate Revenue contribution / upsell support Incident reduction & system stability
Job Type: Full-time

Pay: AED5,000.00 - AED6,000.00 per month