Engineering degree with 10+ years of experience in Devops and application support
At Least 3-4 years of people management experience
Worked in the manufacturing industry and must have good understanding of, MES and Analytics systems.
Prior hands-on experience in troubleshooting application and infrastructure issues in production IT
A Bachelors degree in Electrical / Electronics / Instrumentation,.
Control panel familiarity added advantage.
Ideal candidate would be one who is willing to, learn new technologies in software automation, enjoys customer interaction and ready to take technical challenges.
Should have good written oral communication skills
exposure to CI/CD, Docker, Kubernetes, AWS or any other cloud environment
Experience handling teams in 24x7 model in an onshore-offshore environment.
Exposure to lTIL processes
Strong oral and written communication skills to effectively engage, persuade, influence and
articulate Controllers, PLC and SCADA, MES etc. systems issues and solutions to a variety of stakeholders.
Exposure to ServiceNow will be an added advantage.
Experience in building and monitoring the support team
Experience in developing and implementing policies and procedures to ensure that the support team provides consistent and high-quality support to customers for Production IT solutions.
Key Competencies:
Handle application issues in production and ensure closure
Strong Vendor management, customer management, and Support team management capability
Perform RCA and problem management.
Identify impact, prioritize, and troubleshoot technical issues
Provide technical guidance and educate teams on CI/CD, Automation toolsets and processes.
Design, build and manage robust CI/CD processes for deployments
Establish benchmarks and report on KPIs, metrics, for teams\' productivity and efficiency
Experience in analysing repeated incidents and to provide permanent solutions
Should be able to communicate directly with the Business users and resolve the issues
Strong fundamental knowledge in domain areas.
Strong communication skills
Should be able to work in shifts and weekends
Experience with PLC,SCADA, HMI, MES, GE, Rockwell and Honeywell industry Solutions stacks.
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