Incident Manager
Job Description
Location: Abu Dhabi, UAE
Employment: Full Time
Industry: AI and IT Company
Sector: Government Entity
Contract: 1 year - extendable
Experience: 5-7 Years
Role Overview
Manages high-priority and major incidents to restore service quickly and minimize business impact.
Key Responsibilities
Coordinate L1/L2/L3 teams and vendors
Manage incident SLAs and aging tickets
Lead major incident calls and communications
Produce incident reports and analytics
Continuously improve incident management processes
Required Skills & Certifications
ITIL 4 Specialist: Drive Stakeholder Value (DSV)
Major Incident Management expertise
ServiceNow / Jira SM / Remedy
Strong crisis management and communication skills
Skills Required
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Job Detail
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Job IdJD2224852
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationAbu Dhabi, United Arab Emirates
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EducationNot mentioned