Develop and design inbound and outbound holiday packages based on customer requirements.
Prepare customized itineraries, quotations, and travel proposals.
Promote tour packages through calls, emails, and social media channels.
Upsell extra services such as tours, transfers, travel insurance, and upgrades.
2. Customer Handling
Respond to customer inquiries promptly and professionally.
Understand client preferences and recommend suitable travel options.
Provide detailed travel advice on destinations, attractions, visa rules, and hotel options.
Maintain strong customer relationships to ensure repeat business.
3. Supplier Coordination
Communicate and negotiate with hotels, DMCs (Destination Management Companies), airlines, and tourism partners.
Request competitive rates, confirm bookings, and secure availability.
Coordinate with global partners for outbound packages and local suppliers for inbound services.
4. Booking & Operations
Handle end-to-end booking: flights, hotels, tours, transfers, activities.
Ensure all confirmations, vouchers, and invoices are accurate and delivered on time.
Monitor ongoing trips and provide support in case of changes, delays, or emergencies.
Maintain booking records and update internal systems.
5. Documentation & Compliance
Ensure all bookings comply with company policies and travel regulations.
Assist customers with visa documentation and travel requirements.
Prepare invoices, payment follow-ups, and maintain financial accuracy.
6. Market Research & Product Development
Keep track of market trends, new destinations, and competitor offerings.
Identify new opportunities to create attractive travel packages.
Update team and management on demand patterns and seasonal promotions.
Skills & Qualifications
Minimum 1-3 years of experience in travel and tourism (inbound/outbound).
Strong knowledge of international and local destinations.
Familiarity with DMC partners, hotels, airlines, and tourism suppliers.
Excellent communication and customer service skills.
Ability to prepare professional itineraries and quotations.
Proficiency in MS Office, GDS/booking engines (Amadeus, Galileo is a plus).
Strong negotiation, time management, and multitasking skills.
Job Type: Full-time
Pay: AED3,000.00 - AED4,000.00 per month
Work Location: In person
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