Job Description

To ensure the smooth facilitation and processing of customer's shipments within required Standard Operating Procedures and time frames. To provide full customer service support to allocated account.

Key duties and responsibilities:

Strong Understanding of Import/Export regulations and documents.

Assist freight forwarders and customs brokers with import and export issues associated with all shipments.

Receiving bookings from Customers to arrange shipments from point of origin to final delivery point.

Instructing overseas partners to arrange shipments from point of origin and maintaining communication with them to ensure shipments are arranged and booked accordingly.

To provide quotations to overseas partners and customers.

To request information from customers for the preparation & submission to the Customs system and for delivery to the customer avoiding unnecessary delays.

To negotiate the rates with overseas partners, carriers, and local transporters to guarantee the best cost for customers inquires

To liaise with Shipping lines, LCL operators and service providers, arranging release, delivery and payment of charges in a timely manner.

To resolve service failures, delays or problems with partners, Shipping lines, LCL operators and service providers to the satisfaction of the customer and the company

To update and maintain shipping line rates and customer schedules

To maintain and pass KPI service standards

To support the management and account managers/BDM's by providing your experience and knowledge to enable them to develop new business opportunities and maintain good relations with existing customers.

To work effectively with other team members to ensure good operating procedures and practice.

Key Skills and Qualifications:

Education:

Bachelor's degree in logistics, supply chain management, or a related field.

Experience:

2-4 years of experience in logistics, supply chain. Experienced in Import/Export.

Technical Skills:

Proficiency in logistics software (e.g., ERP systems, TMS), and data analysis tools.

Communication Skills:

Excellent verbal and written communication skills; ability to interact with various stakeholders.

Problem-Solving:

Strong problem-solving skills; ability to think critically and make decisions quickly.

Organizational Skills:

Strong organizational skills with attention to detail; ability to manage multiple tasks simultaneously.

Teamwork:

Ability to work effectively in a team environment and collaborate with others.
Job Type: Full-time