Import Customer Service

Al-Muá¸¥arraq, Bahrain

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Job Description

Company Description
Expeditors is a leader in the international transportation industry and has opportunities for motivated team players who are looking for a challenging and rewarding place to work. Expeditors culture of organic growth and promotion from within, combined with a strong management team and unique compensation structure, continuously attracts the highest caliber employees. By recruiting, motivating and retaining the best personnel in the business, we feel we will keep our leadership position in the marketplace. Our business is quality customer service and our people are what make that happen. We hire individuals based on attitude and train them for the skills it takes to make a successful career here. As part of their career development and overall job evaluation, our employees are required to take a minimum of 52 hours of training per year.

Major Duties and Responsibilities

Ensure smooth and timely freight process flow
Coordinate and negotiate rates with our contracted vendors
Ensure accurate and timely client and vendor billing
Interact with customers in arranging their shipments to meet customers service standards
Contribute and maintain good relationship with suppliers
Meet compliance at all times
Network communications, timely responses to emails and requests
Work with team to meet KPI standards in accordance with Company procedures
Assist in retention calls and complete customer reviews
Ensure company credit procedures are followed and utilized effectively
Participate to the transition of new business / update to existing business

Qualifications

2 years of industry specific qualification
Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
Pro-active, strong organizational skills
Good computer skills (Excel, Word)
Fluent in English

Additional Information
Expeditors offers excellent benefits: