Oliver Wyman is a global leader in management consulting. With offices in more than 70 cities across 30 countries, Oliver Wyman combines deep industry knowledge with specialized expertise in strategy, operations, risk management, and organization transformation. The firm has more than 5,000 professionals around the world who work with clients to optimize their business, improve their operations and risk profile, and accelerate their organizational performance to seize the most attractive opportunities. Oliver Wyman is a business of Marsh McLennan [NYSE: MMC]. For more information, visit www.oliverwyman.com Oliver Wyman is a wholly owned subsidiary of Marsh & McLennan Companies [NYSE: MMC]. For more information, visit www.oliverwyman.com. Oliver Wyman is now seeking an exceptional individual to join as IMEA Regional Manager of Human Capital Operations, leading the regional HC Operations function. This role will be based out of our office in Dubai. The Opportunity We are seeking an exceptional individual to join the IMEA HC team in a pivotal role leading the HC Operations function. Partnering with the global HC Operations leadership team to ensure the smooth and efficient delivery of key HC operational function aligned with local needs but in context of a global framework The IMEA HC Operations team is responsible for supporting staff throughout and across the employee lifecycle, including employee relations, policy interpretation and situation management, coordinating payroll & benefits, and local support, delivery, and execution of generalist HR responsibilities, across the IMEA Region with a population of ~900 people and growing. This role is integral to ensuring the smooth running of the business and the success of the HC team. Key responsibilities of the role include:

• Provide thought leadership on regional HC Operations needs and strategies that span across India, Middle East and Africa, working closely with the IMEA COO, IMEA Region Head, IMEA Director of Talent, Global Director HC Operations and other relevant leaders to design approaches, and oversee the successful implementation of the approaches, processes, policies and initiatives.

• Teaming with other Regional Heads of HC Operations and managing the IMEA HC Operations team to ensure the smooth and efficient delivery of key HC operational functions \xe2\x80\x93 employee relations, payroll, benefits, onboarding and exit of colleagues, Contingent Worker management, policy interpretation and development (reviewing and updating as necessary to ensure they are current) aligned with local needs but in context of a global framework.

• Overseeing accurate and timely administration and delivery of operational tasks, which includes but is not limited to payroll, personnel file maintenance, Employee Transactions & Workday data entry, auditing, compliance, and providing data for financial controllers. Escalation point to help resolve any payroll and benefits related issues including relationships with external providers for the Oliver Wyman Group in IMEA

• Strategic advisor to the business on HC operational matters that span across India, Middle East and Africa (IMEA). Partner with Director of Talent to coordinate talent programs, ensuring alignment with global HC Operations strategy and MMC requirements

• Manage HC Operations budget for IMEA - Ensuring that costs grow only in line with business growth and management guidance, and coordinating with the regions to ensure tight governance of related spend

• Actively engage stakeholders in all HC Operations or other HC related matters. The Regional Manager will manage complex and challenging issues which require (at times) decisive and quick decisions.

• Work closely with Market, Office, and HC Leadership to contribute to the advancement of local office culture and engagement in line with the Oliver Wyman values

• Manage the IMEA HC Ops team, ensuring the team structure and performance are adapted to the regional business needs in terms of scale, caliber and breadth of capabilities and that the team is engaged, motivated and performing well.

• Set and manage regional HC Operations budget. Ensuring that costs grow only in line with business growth and management guidance

• In addition, the IMEA Regional Manager of HC Operations will take lead on the following key areas-

Regional Project Management

• Provide regional project management leverage to the Global Head of HC Operations, the Regional COO and the IMEA HC Leadership team (examples of projects include building a regional Exit Manual for IMEA, review of approval matrix, creating global databases and reports, global healthcare benefits/initiatives, regional benefit management, IC Management, Team connectivity, HC Ops process/technology, etc.)

Compensation and Benefits

• Oversight and coordination of compensation and benefits for the IMEA region, working closely with the Director of Talent, Global head of Compensation, recruiting and local HC Operations teams.

Employee Relations

• Create a fair and comfortable environment based on trust and mutual respect, advising leaders and managers on all employee relation matters.
• Build credibility with all colleagues but particularly key business leaders through encouraging open dialogue and maintaining confidentiality.
• Serve as a trusted advisor on employee relation matters to senior business leaders
• Provide advice and counsel to all colleagues regarding employment law, policy and/or employee issues.
• Perform and support employee investigations when required. Ensure enforcement of disciplinary procedures.
• Ensure employee termination and exit matters are handled in a professional and empathetic manner.
• Work with HCMs to implement any legislative changes to the markets
• Foster relationships with external counsel and how they are deployed across the regions
• Lead and provide guidance to employees and managers on issues relating to performance, fairness, and culture
• Manage ER and Labour law risks, address cases/issues/exceptions, and lead regional policy compliance agenda
• Collaborate with Consultant and Support Professional Talent Managers, and Market/Office leadership on disciplinary and out counsel process
• Regional escalation/contact point for all employee relation matters

Policy

• Lead regional communication and support colleague awareness on global, regional, and local policy
• Provide guidance and answer questions on policy interpretation, including exception approvals and case management
• Ensure HCMs are keeping to date with current and new legislation across the region working with the Legal Team as needed to ensure compliance to local labor requirements. Update policy & procedures in line with new and revised local legislation and directives, including being a trusted advisor to the local business for all employment related matters.
• Ensure uniform and equitable application of policies and procedures.
• Collaborate with MMC/OW requirements to promote compliance
• Ensure regional and local data management and support for audit purposes

Who we think will be perfect for this role\xe2\x80\xa6 Experience required

• Bachelor\xe2\x80\x99s Degree or equivalent work experience
• 10+ years\xe2\x80\x99 work experience in a HC related role (HC operations and generalist HR background are paramount; other HR functional specialties considered highly)
• Good understanding of and exposure to professional services / consulting or multi-national corporate environment
• Lead a geographically disperse/remote team

Skills and Attributes

• Attention to detail and high level of accuracy
• Strong people management skills
• Ability to juggle multiple tasks, organize, prioritize and manage own time effectively in order to meet deadlines
• Excellent communication, logical thinking, and organizational skills
• Highly self-motivated with excellent interpersonal skills and the ability to work effectively with diverse personalities and different cultures
• Flexible attitude, hard-working, resilient, prepared to step outside of job description if needed
• Ability to work with and on confidential data/topics
• A team player able to function independently, but collaboratively, in a fast

Technical Skills

• Proficiency with the Microsoft Office suite (Excel, PowerPoint, Word, Outlook)
• Exposure to HRMIS systems (i.e. Peoplesoft, Workday)
• Excellent English language skills; Arabic is an advantage

Why join us at Oliver Wyman? At Oliver Wyman, we lead with heart - we love what we do and have fun while we do it! We also strive for breakthroughs by questioning, seeking diverse perspectives, and finding powerful and sustainable solutions. If you share these values and want to work as one and own our impact at the same time, be brave and achieve the amazing with us!

• We\xe2\x80\x99re individuals who are self-starting, motivated, energetic, entrepreneurial about what we do

• We have the common aspiration to have an impact, leave a legacy and change the world. We have no interest in running a steady-state business. We want to build, grow and shape the environment around us

• We value an environment where every member of Oliver Wyman is encouraged and expected to voice his or her opinion

• We believe that to create a true meritocracy we need to remove artificial barriers to opportunity

• We value people whose lives balance work and non-work activities because we believe they are both more interesting colleagues and are able to make better contributions to the Firm.

• We push ourselves hard to deliver excellence, but we also work to extract the maximum benefit from the flexibility of a project-based business. We provide the ability to take career breaks for personal or family reasons. We fundamentally value each other\xe2\x80\x99s time and are sensitive to how it is used. We are an output not input-based culture, have respect for people\xe2\x80\x99s personal decisions, and believe that one\'s workload must be sustainable. We seek balance for ourselves and our colleagues.