Job Requisition ID: 158930

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world\'s most admired and innovative brands. Al-Futtaim Group\'s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview of the role

As an IKEA Food Team Leader, contribute to the development of key areas such as production, the IKEA Restaurant, and more. Assume line responsibility during manager absences, focusing on creating a welcoming atmosphere and compelling food offerings to enhance customer satisfaction. Engage with customers and support co-workers on the floor, playing a pivotal role in our commitment to excellence.

What you will do

Customers:

• Ensure customers remain the focal point, aiming to bring a smile through empathetic and caring service aligned with IKEA values.
• Lead by example, acting as a positive ambassador for the IKEA store in all customer interactions to encourage repeat visits.
• Regularly assess the store from the customer\'s perspective, engaging in daily dialogues for continuous feedback, taking immediate action, and encouraging colleagues to do the same.
• Possess knowledge of store services, utilizing it to enhance the customer shopping experience throughout the day.

Commercial:

• Contribute to the store business plan and IKEA Food action plans, supporting the manager in their implementation.
• Ensure an irresistible food offer through attractive presentation, effective communication, and a deep understanding of product knowledge.
• Maintain awareness of top-selling products, 3 Aces, and 1 King, ensuring availability and clear communication.
• Collaborate on marketing activities, support range changes, and initiate commercial activities during quiet times to boost store productivity.
• Maintain an efficient, clean, organized, and inviting area for a positive customer experience.
• Leverage local market awareness to provide input on range and pricing.

People:

• Collaborate with the manager to ensure co-workers understand the IKEA Concept and guidelines, providing leadership, support, and coaching.
• Foster an environment where the IKEA culture is vibrant and diversity is valued, making IKEA Food a great place to work.
• Actively participate in the team, cooperate across store sections, and keep colleagues informed to enhance overall effectiveness.
• Share knowledge and encourage colleagues to do the same.

Steering the Business:

• Contribute to the store\'s success, high performance, and sales growth by working towards agreed goals.
• Challenge costs through lean, cost-conscious practices, sharing examples and encouraging the team to find efficient ways of working.

Operations:

• Ensure adherence to IKEA Quality and Food Safety Policies.
• Report any food incidents through CASY and promote a "safety first" culture.
• Manage staffing levels to ensure operational success, proactively addressing bottlenecks and consistently improving customer satisfaction.
• Implement daily operational routines and actions set out by the manager for the area.

Required Skills to be successful

• Experience of working in vibrant retail environment with proven track record.
• IKEA sales experience and knowledge of IKEA merchandising techniques is preferred
• Experience of serving customers
• Experience of supervising and working in a team is preferred
• Experience of working with an KPI-driven action plan
• Experience of developing action plans
• Knowledge of the IKEA Concept, including our vision and business idea, IKEA culture and values, and how we create our business advantages is preferred
• Basic English communication skills MS Office literate
• Good Negotiation Skills
• Strong organizational and multitasking skills.
• Attention to detail and accuracy in documentation.
• Proficiency in relevant software and tools, including Microsoft Excel for data analysis and reporting.

What equips you for the role

• A person with the potential to become a store department head as the next step in an established career path that could lead to the position of Commercial Swedish Food Market & Bistro Manager, Kitchen Production Manager, Commercial Restaurant Manager, Shopkeeper or possibly as an alternative step in her/his chosen career development.
• Decision-making and problem-solving abilities with the drive to make things happen.
• Ability to priorities and organize work.
• Takes responsibility and can delegate when necessary.
• Communicates well with others.

About Al-Futtaim Retail

Al-Futtaim Retail has established itself as one of the leaders in Retail across the Middle East, Africa & Asia over the past 30 years. We have developed partnerships with some of the biggest and most respected Brands in the world including IKEA, ACE and Toys R Us in the Middle East and the Inditex Group of Brands (Zara, Mango, Bershka and P&B) across Asia. We are also one of the largest Global partners of Marks and Spencer\'s in both regions with over 75 stores offering both fashion & food options.

Most recently we have been responsible for bringing brands to the Middle East for the first time with the exciting launches of Watsons and B&Q and we aim to continue to be agile and adaptive to our markets with new launches and further development. For this to be possible we aim to recruit the best talent from all backgrounds who will continue to challenge and develop our diverse workforce which includes over 100 nationalities across 12 countries. Join us today and make a difference\xe2\x80\xa6

About Al-Futtaim IKEA

GROWING TOGETHER...

We are a values-driven company with a passion for life at home. Our vision is to create a better everyday life for the many people.

Al-Futtaim IKEA holds the franchise rights for IKEA in Egypt, Oman, Qatar and the United Arab Emirates.

Al-Futtaim