Job Description

IBM Identity & Security Management:



ROLE PURPOSE: The incumbent is responsible to review business requirements, liaise with Internal /


External parties to find and supervise the evaluation of a suitable solution. The requirements discussion


proposes enhancements to business / technical processes for better automation of respective business


area, oversees project activities and ensures that implementation is as per defined standards.

1. Should be technically sound on the CIAM and IBM identity security access manager


(ISAM/IBM verify) with good working knowledge to handle Customization, Development,


Installation, and Configuration.

2. Work with vendor to install, configure and deploy CIAM (ISAM) solutions into dev, QA, UAT,


and production environments and manage its integration with digital channels like Mobile


banking, internet banking etc.

3. Raise and follow up required change requests and tickets in service manager.

4. Prepare/Review project documents related to projects and tasks for approvals.

5. Gathering requirements from business users for projects, tasks, operational requests


and enhancements for technical teams Escalate issues and suggest corrective actions. Timely follow up on assigned Projects and tasks.

10. Follow-up and track Services, Co-ordinate Vendor Support Issues, respond to service tickets in a


timely fashion.

11. Track, resolve and report incidents and known errors through the approved processes.

12. Follow the mandatory and obligator/ standards set by the management in delivering the services.

13. Completion of the assigned tasks to satisfy the Users' needs and within the agreed upon


time parameters.

14. Execute the ad-hoc instructions or provide flexibility within ethical and professional standards


from line manager to achieve any exceptional business objectives, Internal IT Objectives related


to ADIB group. Operational Support

Follow-up and track Services, Co-ordinate Vendor Support issues,


respond to service tickets in a timely fashion.

Track, resolve and report incidents and known errors through the


approved processes.

Follow the mandatory and obligatory standards set by the


management in delivering the services Documentation / Process Ownership

The incumbent is responsible take ownership, maintain & update


documented processes or documentation related to his job


function. In the event where processes or documentation are


shared, the incumbent shall be responsible to inform the owner


of any document about required changes or improvements CIAM and IBM identity security access manager (ISAM/IBM verify) hands on experience with good


working knowledge to handle Customization, Development, Installation, and Configuration.

2. Experience with deep knowledge of Identity Management, Access Management, and Directory Services


technologies) and Security Directory Integrator.

3. Security experience with deep Technical knowledge in security domains especially IAM, endpoint


protection and application security Minimum 5 to 7 years of experience in IT activities of which minimum 4 years should be in a similar role

Must have experience of IBM identity and Security management products like ISAM /IBM verify /Tivoli etc.

Financial sector experience will be a plus point.

About Virtusa

Teamwork, quality of life, professional and personal development: values that Virtusa is proud to embody. When you join us, you join a team of 27,000 people globally that cares about your growth -- one that seeks to provide you with exciting projects, opportunities and work with state of the art technologies throughout your career with us.



Great minds, great potential: it all comes together at Virtusa. We value collaboration and the team environment of our company, and seek to provide great minds with a dynamic place to nurture new ideas and foster excellence.



Virtusa was founded on principles of equal opportunity for all, and so does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.