Job Description

As an

SAP Hypercare & Stabilization Lead - Manager

, you will be responsible for ensuring the successful stabilization and hypercare of SAP implementations, driving business value by assessing the current state, capturing high-level requirements, and defining technology-enabled solutions. You will lead the post-go-live support phase, ensuring smooth transitions, issue resolution, and process optimization. As a subject matter expert, you will collaborate with teams, manage cross-functional initiatives, and provide innovative solutions to challenges across multiple teams. Advanced proficiency in Program Management Office (PMO) is essential, with recommended expertise in SAP Project Management.

Key Responsibilities:

Lead the hypercare and stabilization phase of SAP implementations, ensuring smooth transitions and issue resolution. Act as a subject matter expert in Program Management Office (PMO) and SAP Project Management, providing guidance and solutions to complex challenges. Identify opportunities to deliver business value by assessing the current state, capturing high-level requirements, and defining SAP-enabled business solutions. Facilitate workshops to gather requirements, foster collaboration among stakeholders, and validate proposed solutions. Develop comprehensive business cases that outline the benefits, impacts, and feasibility of proposed initiatives. Create and maintain documentation that clearly articulates business processes, technology integrations, and solution designs. Lead cross-functional teams to ensure alignment and successful implementation of business strategies and SAP solutions. Collaborate with multiple teams, contribute to key decisions, and provide solutions to problems that apply across various teams. Continuously assess and refine business processes to enhance efficiency, effectiveness, and alignment with organizational goals. Monitor and report on hypercare progress, ensuring timely resolution of issues and alignment with strategic goals.

Basic Qualifications:

Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field. Minimum of 7 years of experience in SAP project management, hypercare, or stabilization roles. Advanced proficiency in Program Management Office (PMO). Strong understanding of SAP Project Management and its role in delivering business value. Proven experience in managing post-go-live support, issue resolution, and process optimization. Excellent problem-solving skills with the ability to work independently and provide innovative solutions. Strong collaboration and communication skills to engage with stakeholders and cross-functional teams. Experience in facilitating workshops and developing detailed process and solution documentation.

Preferred Qualifications:

Certifications in SAP Project Management, PMO, or related areas. Familiarity with SAP S/4HANA and cloud-based SAP solutions. Experience with process optimization, change management, and integration. Knowledge of Agile development methodologies and project management practices. * Proven ability to identify opportunities for innovation and process improvement in SAP hypercare and stabilization phases.