Job Description

Contract Type:

Fixed-term -

3 months

, with the

possibility of renewal

based on performance and program needs

Work Mode:

Hybrid (Field visits + Phone/Teams communication)

Location:

Across Qatar

Reporting to:

Project Lead - Retiree Discounts Program

Position Summary

This is a dynamic B2B partnerships role that combines fieldwork with remote outreach to source, upgrade, and activate merchant offers for a targeted benefits program.



The role involves managing the full partnership lifecycle -- from initial outreach and negotiation through to training, go-live readiness, and early-stage support. The goal is to deliver enhanced offers with stronger discounts and value-adds, while ensuring smooth technical and operational onboarding of merchants.

Contract Details

Duration:

Fixed-term

3-month contract

Extension:

Renewable

, subject to performance and program requirements

Key Responsibilities

#

A. Merchant Pipeline & Outreach

Prioritize merchants by tier and location to plan effective field visits Execute a structured 3-step outreach process (email/WhatsApp phone Teams or in-person meetings) Maintain clear and up-to-date records of all communications and status updates in CRM
#

B. Negotiation & Offer Enhancement

Present standard discount tiers and negotiate better terms and value-adds Secure bilingual (Arabic/English) agreements with minimal revisions Handle objections while maintaining value for end beneficiaries Define and finalize redemption methods: QR codes (default), vouchers, or POS/API where applicable
#

C. Content Collection & Handover

Collect and submit all required merchant content (logos, photos, branch details, bilingual descriptions) Ensure complete documentation is submitted same-day and any gaps are resolved within 48 hours
#

D. Training & Enablement

Conduct remote or on-site training sessions with at least two merchant staff (e.g., manager + backup) Provide clear guidance on system usage, redemption flow, and escalation processes Deliver training materials and recordings in both Arabic and English
#

E. Go-Live Preparation

Confirm brand-compliant promotional assets are correctly placed in-store and online Verify all branches are mapped accurately and photographed for documentation
#

F. Activation, Testing & Hypercare

Run test redemptions and ensure a successful first real transaction within 7 days of go-live Offer daily check-ins during the first operational week to stabilize performance
#

G. Reporting & Documentation

Maintain accurate records of activities, progress, and merchant performance Submit weekly updates covering KPIs, merchant status, issues, and timelines
#

H. Collaboration

Coordinate with relevant internal teams for content publishing, legal sign-off, and technical support Escalate issues promptly with clear documentation

Key Performance Indicators (KPIs)

Improved discount rates compared to baseline Percentage of merchants meeting required discount tiers Inclusion of value-added benefits in a set percentage of signed offers Timely merchant activation and training Clean and complete data submissions Merchant go-live and redemptions within defined SLAs
(Exact target metrics to be shared during onboarding.)

Candidate Profile

#

Experience

Minimum 5 years in B2B sales, partnerships, or merchant onboarding Field experience in retail, SME, or commercial environments is highly valued Training, onboarding, or enablement experience is a strong plus
#

Skills

Negotiation and stakeholder management Arabic copywriting and bilingual communication Organized, detail-oriented, and process-driven Comfortable with CRM tools, documentation, and reporting
#

Languages

Arabic:

Fluent (required)

English:

Proficient for professional communication
#

Other Requirements

Valid Qatari driving license and access to a personal vehicle * High integrity and adherence to data and compliance standards