Job Description

Ensure basic troubleshooting, installation, maintenance and repair of all company designated equipment's within the timeline assigned for the task Good knowledge and hands-on experience in chilled water systems and air-side systems Knowledge of DX systems, VRF units, and other related HVAC systems Getting AMC customers and supporting sales billing Achieving service sales targets and proper reporting of the same Providing service and customer support during field visits or dispatches Pre-qualifying a customer on site for After Sales Services - within or without Warranty Necessitating all documents if without warranty and raising invoices Coordinating with account, customer and team managers for service payments with necessary acknowledgements and feedback Responsibility for ensuring after sales services and sales are as per compliances and norms Report common complaints of customers to top management in order to address the situation for future reference Make recommendations to maintenance technicians and offer feedback on product developments, features and functions Diagnosing errors or technical problems and determining proper solutions Conducting troubleshooting or repairs upon checking all documents if without warranty and raising invoices in coordination with the Sr. Site Engineer / HOD as per eligibility Generating customer goodwill and satisfaction in servicing the products supplied to ensure repeat orders and revenues for the company Responsibility for ensuring after sales services and sales are as per compliances and norms Completing Preventative Maintenance and field modifications within schedules Communicating the need for ordering and managing repair parts cycle times Administrative responsibilities such as maintaining customer service logs and internal service records Maintaining daily communications with customers and site supervisors to ensure resolution of problems and proper follow-up Utilizing the escalation process to resolve customer service and delivery issues if matter is beyond your scope Identifying and participating in sales opportunities and identify new projects and sales leads Working as a member of the local team to provide efficient service delivery to all accounts within assigned area The ability to carry a toolbox and extend your services beyond regular working hours when services have to be offered even at odd times, day or night with your team
Job Type: Full-time

Pay: AED4,000.00 - AED5,000.00 per month