Human Resources Assistant
Dubai, DU, AE, United Arab Emirates
Job Description
Role Summary:
Responsible for ensuring full compliance with
CBUAE Consumer Protection Regulations
, managing all customer complaint processes, and maintaining strong customer service standards. Also supports coreHR functions
including employee documentation, onboarding, training tracking, and basic policy implementation.Key Responsibilities:
Consumer Protection
Handle and log all customer complaints, ensuring timely investigation and resolution. Submit accurate reports through CBUAE CPRS and support regulatory filings. Monitor compliance with CBUAE disclosure and fair treatment standards across branches. Ensure visibility of rate boards, notices, and transparency measures in all locations. Conduct internal audits on customer service behavior and maintain corrective action logs. Deliver training and awareness sessions on consumer rights and data privacy. Oversee protection of customer data and monitor any breaches or non-compliance.
HR Assistance
Maintain employee records, contracts, leave logs, warnings, and evaluations. Support onboarding and exit processes, ensuring legal and internal compliance. Track training completion and maintain registers for CBUAE-mandated programs. Assist with attendance tracking, performance documentation, and policy roll-outs.
Requirements:
Bachelor's Degree in HR, Law, or Business. 2+ years in financial services or exchange house in the UAE. Strong knowledge of
CBUAE Consumer Protection
andUAE Labour Law
. Fluent in English (Arabic is a plus). Detail-oriented, ethical, and customer-focused.Job Type: Full-time
Beware of fraud agents! do not pay money to get a job
MNCJobsGulf.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.
Related Jobs
Job Detail
-
Job IdJD1956787
-
IndustryNot mentioned
-
Total Positions1
-
Job Type:Full Time
-
Salary:Not mentioned
-
Employment StatusPermanent
-
Job LocationDubai, DU, AE, United Arab Emirates
-
EducationNot mentioned