Job Description

Location

Kuwait (Head Office with oversight across multiple restaurant outlets)

Industry

Food & Beverage / Hospitality

Job Summary

The HR Manager will be responsible for

end-to-end human resource management

across a multi-outlet restaurant chain in Kuwait. The role includes

recruitment, manpower planning, employee relations, compliance with Kuwait Labour Law, payroll coordination, performance management, and HR policy implementation

for both local and expatriate staff.

Key Responsibilities

1. Recruitment & Manpower Planning

Plan and execute

bulk hiring

for restaurant staff (Chefs, Cooks, Waiters, Cashiers, Baristas, Supervisors, Cleaners, etc.). Coordinate

overseas recruitment

(India, Nepal, Philippines, etc.) with licensed manpower agencies. Conduct interviews, selection, onboarding, and deployment across outlets. Maintain staffing levels as per business requirements and expansion plans.
2. Compliance & Labour Law

Ensure full compliance with

Kuwait Labour Law

, residency regulations, and Ministry of Social Affairs & Labour (MOSAL) requirements. Handle visas, residencies, work permits, medicals, and related documentation in coordination with PROs. Maintain employee records, contracts, and renewals.
3. Employee Relations & Welfare

Act as a point of contact for employee grievances, disciplinary matters, and conflict resolution. Manage attendance, leave, absenteeism, warnings, terminations, and end-of-service benefits. Promote a positive work culture aligned with hospitality standards.
4. HR Policies & Procedures

Develop and implement HR policies, SOPs, employee handbooks, and code of conduct. Ensure uniform HR practices across all outlets. Monitor compliance with company rules and disciplinary procedures.
5. Performance Management & Training

Design and implement

performance appraisal systems

for restaurant staff and managers. Identify training needs and coordinate

skills, hygiene, customer service, and compliance training

. Support outlet managers in team development and productivity improvement.
6. Payroll & Compensation

Coordinate payroll processing in line with contracts, overtime, and Kuwait wage norms. Ensure timely salary payments and proper documentation. Handle compensation structuring, incentives, and staff benefits.
7. HR Reporting & MIS

Prepare monthly HR reports: headcount, attrition, recruitment status, visa status, and compliance updates. Provide HR data and insights to senior management for decision-making.
Required Qualifications & Experience

Bachelor's degree in

Human Resources, Business Administration, or related field

.

5-8 years of HR experience

, preferably in

restaurants, hospitality, retail, or FMCG

. Minimum

2-3 years experience in Kuwait or GCC

(mandatory). Strong knowledge of

Kuwait Labour Law and visa processes

. Experience managing

multi-national workforce

and multi-location operations.
Skills & Competencies

Strong leadership and people management skills Excellent knowledge of recruitment (local & overseas) Hands-on experience in employee relations and disciplinary handling Good communication skills in

English

(Arabic is a strong advantage) Ability to work under pressure in a fast-paced restaurant environment Proficient in HR systems, MS Excel, and reporting
Preferred Candidate Profile

Experience working with

QSR chains, casual dining, or fine-dining restaurant groups

Candidates currently in Kuwait will be preferred Immediate or short notice joiners preferred
Job Type: Full-time

Pay: KD1,000.000 - KD1,500.000 per month

Application Question(s):

Are you based in Kuwait Can you speak Arabic
Work Location: In person