Job Description

Who are we?

CARS24 isn't just a name; we're a driving force in the pre-owned automobile industry, revolutionizing the way buyers get behind the wheel of their dream cars. From earning unicorn status in India to hitting the gas on our global expansion across the UAE and Australia, we're all about turning the gears of innovation. Our secret? A dream team that leads with passion and drives with purpose.Now, we're revving up our team in the UAE and looking for talent ready to make our journey of progress their own. Buckle up, because the current pit stop is within the Sales function as a Hub Head.

Role Purpose:

Full ownership of the automotive retail hub's business performance, operational excellence, and customer experience, ensuring profitability, brand reputation, and smooth daily operations.

What You'll Do:

Strategic & Business Ownership

Full P&L ownership of the hub, driving revenue, profitability, and cost efficiency. Analyze assortment performance and take strategic calls to improve sell-through and reduce vehicle ageing. Provide competitive pricing inputs and oversee discount strategies to maximize sales. Improve Value-Added Services (VAS) penetration and customer acceptance rates. Lead hiring, onboarding, and performance management of Delivery Associates (DAs) and key hub staff.

Operational Excellence

Oversee daily operations including roster management, discipline, and work allocation. Ensure rigorous tracking of Token-to-Delivery funnel and take corrective action where needed. Manage escalated customer cases with speed and empathy. Drive CEX (Customer Experience) improvement initiatives, ensuring NPS targets are met.

Property & Stakeholder Management

Maintain upkeep of showroom property, parking, and vehicle readiness. Liaise with hotel/property stakeholders for smooth operational collaboration. Manage logistics coordination, including deadstock reduction and wrong token cost optimization.

Team Leadership & Culture

Build a high-performance team culture with clear accountability and motivation. Coach team members for better sales pitch, process adherence, and customer engagement. Drive STR (Sell-Through Rate) improvements through team training and insight sharing.

What We're Looking For:

Proven experience in

P&L ownership

and driving business profitability. Strong background in

automotive retail operations

or similar hub/branch management. Exceptional

leadership skills

with a track record of building, coaching, and motivating teams. Data-driven mindset with advanced

analytical and decision-making abilities

. Excellent

stakeholder management

and cross-functional collaboration skills. Strong

customer-centric approach

with experience in improving NPS and service quality. Expertise in

pricing strategy, discounting, and inventory management

. Ability to thrive in a

fast-paced, performance-driven environment

.

What's in It for You?

The driver's seat in a fast-growing company that's accelerating towards success. Competitive salary based on performance that keeps you fuelled up for the ride. A dynamic, cutting-edge work environment with tools that help you shift into top gear. A team culture that feels like a pit crew - supportive, innovative, and always aiming for the win.

KPIs / Success Metrics

Hub P&L performance (Revenue, Gross Margin, OPEX control) Vehicle Sell-Through Rate (STR) Ageing stock reduction % VAS penetration % Customer Experience (NPS) Operational efficiency (Wrong token reduction, logistic cost control)
Ready to hit the accelerator on your career? Apply now and join us on this incredible ride at CARS24!

Job Type: Full-time

Pay: AED13,000.00 - AED15,000.00 per month