Job Description

We are looking for a detail-oriented and proactive

HRIS Officer

to manage and support our HRIS ticketing operations. The ideal candidate will be responsible for maintaining the HRIS Ticketing System, ensuring accuracy, confidentiality, and timely resolution of all support requests.

Key Responsibilities

Monitor, create, update, assign, and close tickets in the HRIS Ticketing System Ensure all tickets are logged accurately and maintained properly Respond to requestor inquiries through the HRIS Ticketing System Escalate urgent issues to the appropriate teams immediately Track progress of open tickets and ensure SLAs are consistently met Handle sensitive information with confidentiality and professionalism Follow up with requestors and internal teams to ensure timely issue resolution Manage multiple tickets and prioritize tasks effectively in a high-volume environment Communicate clearly with requestors regarding ticket status and required details Coordinate with other departments to resolve cross-functional issues Prepare weekly and monthly ticket reports as needed Identify trends in tickets and common issue types Provide feedback and suggest improvements to enhance the HRIS Ticketing System Identify recurring problems and recommend process improvements to relevant departments Support the HRIS team with data cleansing activities Perform any additional tasks assigned by the supervisor

Skills & Qualifications

Proficiency in using Ticketing Systems / Service Desk Systems Experience working with CX applications Excellent written and verbal communication skills in

English and Arabic

Ability to multitask in a high-volume support environment Strong analytical and problem-solving skills Ability to work collaboratively within a team Professional knowledge of Microsoft Office tools (Excel, PowerPoint, etc.) Bachelor's degree in

IT, Computer Science, or a related field

Minimum

2 years of experience

in customer support, help desk, or service desk roles

Interested Candidates

Please apply with your updated CV at:

+974 70141612

Job Type: Temporary
Contract length: 6 months

Application Question(s):

Are you available to join immediately? Are you fine with working under a secondment? Do you have experience using any HRIS Ticketing System or Service Desk System? Are you familiar with CX applications (Customer Experience tools)? What is your expected monthly salary? * What is your current salary?