Job Description

Position: HR Operations Officer
Location: Abu Dhabi
Reporting to: HR Manager - Operations
Job Summary: We are seeking a highly motivated and experienced HR Operations to manage and oversee all HR operations functions for our clients. The ideal candidate will have a strong background in HR operations and outsourcing, with a proven track record of leading teams in high-volume, fast-paced environments. The HR Operations Team Lead will ensure the seamless delivery of HR services, including onboarding, offboarding, employee relations, compliance, and reporting. This role requires exceptional team management, communication, and organizational skills to ensure optimal client satisfaction and operational efficiency.
Key Responsibilities: * Onboarding & Offboarding:

• Oversee the entire onboarding and offboarding process for clients, ensuring compliance with internal policies and legal requirements.
• Manage large-scale onboarding processes, including document verification, system updates, and coordination with the recruitment team.
• Handle offboarding procedures, ensuring exit interviews are conducted, final payments are processed, and necessary documentation is completed.
• Track and report on all onboarding and offboarding activities.
• Employee Relations:

• Act as the first point of contact for employee relations matters, including conflict resolution, disciplinary actions, and grievance handling.
• Ensure consistent and fair implementation of company policies, procedures, and regulations.
• Develop and maintain positive relationships with employees and client representatives, providing guidance on HR-related issues.
• HR Compliance & Reporting:

• Ensure adherence to local labour laws, HR policies, and industry best practices.
• Regularly monitor and update HR operations to stay compliant with changes in legislation and HR trends.
• Prepare and analyze HR reports for internal and external stakeholders, including KPIs, metrics, and audit responses.
• Manage and ensure the accuracy of employee data in HRIS systems.
• Process Improvement & System Optimization:

• Continuously evaluate and improve HR operations processes to enhance efficiency, accuracy, and client satisfaction.
• Lead initiatives for HR software optimization, including implementing new tools or system enhancements.
• Monitor HR systems and workflows to identify areas for improvement and cost-saving opportunities.
• Client Support & Relationship Management:

• Serve as the primary HR operations contact for key clients, ensuring effective communication and problem resolution.
• Provide strategic HR insights and recommendations to clients based on data analysis and trends.
• Ensure high levels of client satisfaction through timely, accurate, and professional service delivery.
• Team Management and Collaboration

• Manage, and mentor a team of HR professionals, ensuring high performance and motivation.
• Establish clear team goals, delegate tasks, and monitor progress to meet deadlines and client expectations.
• Conduct regular team meetings and provide feedback, training, and professional development opportunities.
• Collaborate with other departments, like PRO, Insurance, Payroll, finance, account management, business to ensure smooth operations across HR functions.

Key Requirements:

• Experience:

• 2+ years of experience in HR operations
• Demonstrated expertise in onboarding, offboarding, employee relations, compliance, and HR software management.
• Education:

• Bachelor's degree in human resources, Business Administration, or a related field. HR certifications are a plus.
• Skills & Competencies:

• Strong Team management skills, with a track record of building and developing high-performing teams.
• Excellent interpersonal, communication, and conflict resolution skills.
• High attention to detail, with the ability to manage multiple priorities and meet deadlines.
• Strong knowledge of HR practices, local labor laws, and compliance regulations.
• Proficiency in HRIS systems, payroll software, and Microsoft Office Suite (Excel, Word, PowerPoint).
• Analytical mindset with the ability to interpret HR data and generate actionable insights.
• Ability to work under pressure and handle complex HR issues in a fast-paced environment.
• Additional Requirements:

• Strong client-focused mindset with excellent customer service orientation.
• Ability to work flexible hours when required to accommodate client needs or urgent HR matters.
• Experience with managing audits and responding to HR-related inquiries from auditors or regulatory bodies.

Skills Required